Resident Services Specialist

#RSC-034 Resident Services Specialist (Francis + Clare)

Department:
Family & Community Services

Employment Type: Part Time (16hrs/wk.);
Non-exempt

Reports to:
Permanent Supportive Housing Manager

Location: SE Portland

Compensation: $20.05 - $22.28 per hour

AGENCY OVERVIEW:

Through the principles of Catholic Social Teaching, Catholic Charities of Oregon achieves lasting solutions to poverty and injustice by partnering with clients to meet their economic and educational goals, and to support their physical and social well-being. Catholic Charities is the official domestic relief agency of the Archdiocese of Portland in Oregon.

POSITION SUMMARY:

Catholic Charities of Oregon (CCO) provides culturally responsive resident services at affordable housing complexes across Oregon. The Francis + Clare Resident Services Specialist (RSS) is a part of CCO’s resident services team and will be responsible for greeting residents and building visitors and directing them to the appropriate staff. They will assist with preparing for and hosting event programming, setting up and staffing food pantries, and distributing communications to residents about service updates.

The Resident Services Specialist will collaborate with on-site services staff to ensure equitable support for all residents, assisting the Skills Trainer and Community Engagement specialist in on and offsite programs, leading Friday community meals, and providing space for residents to engage with staff. This position will operate with staff overlap as well as some independent hours in the building with on-call support.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

• Greet residents and building visitors and direct as needed to the appropriate staff.
• Foster and promote positive relationships with residents; act as an approachable and engaging on-site presence while maintaining appropriate work boundaries.
• Answer resident inquiries and provide information and updates to staff.
• Assist in connecting with residents who have oversized packages delivered to the office.
• Assist residents in completing forms such as maintenance requests, space agreements, and resident reports.
• Maintain a log of events such as resident interactions, coordination for follow ups with other on-site staff, and other relevant events that occur in the community such as incident reporting. Document according to CCO standards, and follow up with property management and/or case management staff, and notify supervisor promptly.
• Assist new residents with move in and orientation to our programming.
• Support with planning/hosting/leading events such as groups and the weekly community meal, assist with any community programming occurring in the building, encouraging resident engagement and event planning.
• Set up and contribute to staffing recurring weekly food pantry, maintaining cleaning schedule for the pantry space during the week.
• Collaborate with the Skills Trainer and Community Engagement Specialist for event planning, distributing communications, and cleaning after community events.
• Coordinate community resource information sessions for residents
• Update lobby area with building forms, as well as information about resources and area attractions
• Assist in compiling materials for welcome packets.
• Maintain a database and/or library of information and referral resources and provide information and referral services to residents.
• Ensure that doors and windows are locked to secure the building at night (where common halls and entries exist).
• In the absence of the Community Manager, respond to emergency situations such as medical, police, fire emergencies, and take appropriate action including contacting emergency services (911), evacuating buildings, etc. if needed.
• Direct residents to appropriate resources for lockouts and emergency maintenance situations (snow and ice removal), per established lock out and on-call guidelines.
• Light cleaning as needed to keep building orderly for our residents.
• Participate in trainings and meetings as requested by Supervisor.
• Adherence to Catholic Charities policies and procedures.
• Perform other duties and responsibilities as assigned.

QUALIFICATIONS:

• High school diploma or equivalent required.
• Two years' work or volunteer experience preferred.
• Certification (or ability to certify within 30 days of hire) and ability to maintain certification in CPR, 1st Aid, AED, Bloodborne Pathogens and Narcan Training.
• Lived experience or experience working with low-income individuals.
• Ability to effectively work with standard office…