Community & Programming Coordinator

Job Type

Full-time

Description

MAKE A DIFFERENCE AT OCHIN

OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, delivering the clinical insights and tailored technologies needed to expand patient access, strengthen care teams, and improve the health of rural and medically underserved communities.

We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our vision of good health and well-being for everyone.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture rooted in our values.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,200 skilled professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees' entire well-being by fostering a healthy work-life balance and opportunity for professional advancement. We are curious, collaborative learners who strive to live our values every day.

OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

Position Overview:

The Community & Programming Coordinator supports OCHIN Central and the Member Engagement Platform by coordinating day-to-day community operations, platform governance, content development, data analysis, and quality standards that create a consistent, trusted, and member-centered engagement experience. This role partners closely with the Manager, OCHIN Central and the Director of Member Engagement to maintain community spaces, write and refine member-facing content, support moderation workflows, coordinate internal operating structures, and help ensure information and interactions are accurate, timely, accessible, and aligned with OCHIN's broader member engagement and functional excellence strategy.

Essential Functions:

• Coordinates day-to-day operations for OCHIN Central and the Member Engagement Platform, including community setup, content intake, member-facing updates, issue tracking, and routine platform maintenance.
• Develops, edits, and publishes content for platform pages, posts, announcements, and guidance materials aligned with OCHIN standards and member needs.
• Supports community management by maintaining moderated discussion spaces, participation norms, membership processes, and escalation pathways that promote trusted two-way engagement among members and OCHIN staff.
• Maintains governance and quality processes, including content standards, editor guidance, review cycles, documentation, templates, taxonomy, and communication practices.
• Manages initiatives, timelines, requests, and deliverables with strong attention to detail and follow-through.
• Partners with OCHIN Central and Member Engagement leaders, Marketing and Communications, content editors, subject matter experts, and governance groups to align priorities, coordinate requests, and resolve workflow questions.
• Analyzes engagement data, content performance, platform activity, community needs, and recurring issues to inform reporting, continuous improvement, member self-service, and future platform enhancements.
• Builds relationships with subject matter experts and internal teams to support programming and community success.

Requirements

Required Qualifications

• Demonstrated experience coordinating multiple work streams, requests, timelines, and stakeholders, with the ability to maintain strong attention to detail and follow-through.
• Strong written communication skills, including the ability to draft, edit, and…