Dispatcher - ComTrans

Dispatcher

Our mission of providing care to the world at a moment's notice is at the heart of everything we do. We are caregivers, first and foremost and we will be there when you need us. With more than 38,000 employees, Global Medical Response teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services around the world.

We provide end-to-end medical transportation as well as fire services, integrated healthcare solutions and disaster response.

The Dispatcher manages all aspects of routing transportation orders to external providers efficiently, ensuring all prior day transportation are assigned to appropriate providers. Manages same day dispatch issues and requests. This position supports all Departments within Com Trans and in support of the Com Trans mission and goals. This position utilizes business knowledge, independent and creative thinking. Com Trans is a safety sensitive company.

Job description(s) are subject to change based on business necessity

• Education:
  
  High School Graduate or equivalent preferred but not required.
• Experience:
  
  2-4 years experience in routing and dispatch required.
• Age:
  All Com Trans employees must be at least 18 years old.
• Graveyard Position

• Communicate effectively both verbally and written in English.
• Be thoroughly knowledgeable of our all dispatch function (viewed as an expert) including routing, scheduling, mapping, time constraints, and data entry.
• Maintain an organized and efficient work environment.
• Exceptional knowledge of all area streets, address, direction.
• Multi-task, balance workload, and demonstrate good organization skills.
• Work independently with little supervision.
• Be a strong team player.
• Understand customer service internally and externally.
• Utilize information systems and the Microsoft Office suite of Programs.
• Able to quickly learn and become an expert in routing program(s)
• Use sound judgment in making decisions and solving problems.
• Utilize time management skills - prioritizing and planning.

• Dispatcher Dispatch Manager/Operations Manager
• Ensure all prior day transports are routed to external providers.
• Process same day and urgent requests, communicating directly with external providers to cover trips.
• Identify recurring transports and attempt to assign to consistent provider.
• Work with provider(s) to resolve trip issues (late, no-shows, etc.)
• Review trips requests for accuracy (address, appointment time, return times, etc., )
• Answer phone calls from customers and communicate with providers to resolve customer issues (ETA’s, no-show, etc.)
• Provide customers with trip confirmations and ETA’s, call providers when necessary.
• Work with providers in providing trip data.
• Conduct preliminary investigation regarding customer complaints by contacting assigned provider.
• Perform data entry as required
• Other duties as assigned.

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our benefit options.

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