Delivery Driver; non CDL

Position Description

Pay Rate: $24.00/hour. Primary focus is the delivery of product to customers ensuring customer satisfaction through on-time delivery and professional interaction. The Delivery Driver (non-CDL) is responsible for providing timely transportation of products from origin to destination as assigned, along with unloading and staging products at the customer’s place of business. Expected to maintain a professional representation of the Company in all interactions with customers and through responsible driving, while providing excellent customer service and building strong customer relationships.

• Abide by all Company safety policies and state and federal transportation regulations
• Assist in verification of all outgoing and incoming product for accuracy in terms of size, amount and type
• Collect payments from customers in monetary form acceptable to Company
• Efficiently unload cargo and stage products at customer’s place of business.
• Ensure all administrative paperwork concerning delivery orders required to move with shipments is available for inspection and that appropriate paperwork accompanies delivery
• Maintain professional representation of the Company in all interactions with customers and through responsible driving
• Maintain records required for compliance with state and federal regulations, including driver’s logs, records of fuel purchases, mileage records and other records required by law and Company policy
• Occasionally operate powered industrial vehicles (forklift pallet jacks, order pickers, etc.)
• Timely transportation of product from origin to destination as assigned

• Action-Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Collaboration
  - Building partnerships and working collaboratively with others to meet shared objectives
• Communicates Effectively
  - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Decision Quality
  - Making good and timely decisions that keep the organization moving forward.
• Drives Results
  - Consistently achieving results, even under tough circumstances.
• Ensures Accountability
  - Holding self and others accountable to meet commitments.
• Equipment Utilization
  - The ability and skill to ensure the optimum utilization of warehouse or production plant, equipment and materials.
• Health and Safety
  - The ability and skill to manage and apply safe systems of work.
• Masters Service Conversations
  - Ability to navigate customer conversations by leveraging the four parts of a service conversation: open, learn, reply, and close.
• Navigates Field Service Interactions
  - Briefs customer on service interaction~Confirms logistics of visit/interaction~Defines scope of service interaction~Displays appropriate body language with the customer~Offers alternative or interim solutions~Reads the customer’s tone and body language~Reflect and plan for future interactions
• Plans & Aligns
  - Planning and prioritizing work to meet commitments aligned with organizational goals.
• Policy & Procedures
  - The ability and skill to monitor, interpret and understand policies and procedures and ensure their alignment with organizational strategies and work objectives.
• Service Into Sales
  - Ability to recognize sales opportunities during service interactions to enhance overall customer service;
  Presents products and solutions in a compelling way, Recognizes clues for added needs, Refers added customer needs to appropriate team, Transitions from service to sales conversation
• Verbal Communication
  - Ability to express ideas, request actions, formulate plans, & policies by means of clear and effective verbal communications.

• High School or GED degree

1-2 years of related experience preferred

• Navigates Field Service Interactions
• Policy & Procedures
• Masters Service Conversations
• Service Into Sales
• Verbal Communication
• -1-233868
• -1-365384

Physical Demands Category:
Driver

• Physical demands:
  While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel…