Lead Fleet Agent; PDX

Overview

Job Description

The Lead Cabin Cleaning Agent provides day-to-day direction, guidance, and support to Cabin Cleaning Agents to ensure safe, efficient, and high quality operation. This role serves as a working leader, performing all standard Cabin Cleaning Agent duties while coaching team members and modeling exceptional performance.

This role is responsible for coordinating and balancing resources, coaching employees, and ensuring operational tasks are completed in compliance with customer instructions, safety standards, and plays a key role in supporting an on time, safety‑focused aircraft turn while fostering teamwork and upholding service excellence.

• Always promote and maintain a culture of safety.
• Meet and exceed operational targets while maintaining service, timeline, safety, and compliance requirements.
• Assume responsibility and accountability for the team and team members while leading, coaching, and motivating the team s work.
• Perform station leadership duties such as assigning flights for the day, scheduling and managing agents on a week-to-week basis.
• Recognize and celebrate individual and team performance.
• Monitor team activities, ensuring that each team member follows proper operational and safety procedures and customer service standards, and verbally coach and recognize agents to reinforce and improve behaviors.
• Investigate operational, safety, and performance irregularities with focus on future prevention;
  Communicate findings and recommend improvements.
• Provide a comprehensive briefing and handoff to the next shift to ensure a seamless operation and overall benefit to the team and station.
• Mentor station agents, both newly trained and experienced, in all station agent job functions.
• Cabin cleaning duties may include
• Thoroughly clean and sanitize passenger cabins, including seats, seatback pockets, tray tables, armrests, overhead bins, carpets, and windows.
• Clean and disinfect lavatories and galleys; restock supplies such as soap, toilet paper, sanitary bags and towels.
• Empty trash receptacles in lavatories, galleys, and flight deck; ensure proper disposal of waste and handling of biohazard or spill cleanup using PPE and approved disinfectants.
• Restock cabin items such as pillows, blankets, magazines, amenity kits, and safety cards; maintain inventory of cleaning materials and cabin supplies.
• Maintain clear communication with flight crews and other ground personnel.
• Perform regular equipment inspections and basic maintenance checks.
• Comply with all federal, state, municipal, airport authority and carrier safety and security requirements.
• Perform other duties as assigned to support McGee’s successful business operation.

• 6 months of direct work experience in the specific duty (ramp, cabin cleaning, etc).
• Demonstrated skills in proactive and honest communication, providing direction and allowing team members to execute tasks, setting clear expectations and holding others accountable.
• Self-motivated, with proven ability to lead and direct the work of others in a positive way.
• Ability to provide specific and constructive feedback as well as positive recognition.
• Ability to juggle multiple tasks in a fast-paced environment.
• Strong active listening skills.
• Must be able to work well in a team environment and understand team objectives.
• Strong problem solving and teamwork skills.
• Ability to perform basic mathematical functions (e.g., counting bags, verifying cargo weights).
• Flexibility to work varied shifts, weekends, and holidays.
• Ability to lift up to 75 pounds on a frequent basis.
• Ability to understand and interpret flight schedules and airline flight destination information.
• Proficiency in English (written and spoken).
• Ability to obtain and maintain an airport SIDA badge, US Customs seal, and USPS security clearance.
• Valid driver s license with a good driving record.
• Previous experience operating airport ground service equipment.
• High school diploma or equivalent.
• Must be at least 18 years of age.
• Must be authorized to work in the U.S.

Lifting/Carrying:
Ability to frequently lift, push, pull, and carry baggage and cargo weighing up to 50…