Transportation Operations Center (TOC) Operator

Position Title:

Transportation Operations Center (TOC) Operator

Salary Range: $4,312 - $5,988

Position Type:
Employee

Location:

Department of Transportation Delivery & Operations Division – Region 1 Operations & Emergency Services Section / TOC Dispatch Portland, Oregon

As an operator, you will oversee the daily operation of the transportation system, respond to incidents that impact travel and coordinate both internal and external communications and services. Your quick decision-making skills will help keep field crews safe while enhancing the safety and mobility of travelers across Oregon. We encourage people from all backgrounds and abilities to apply for our positions.

• Monitor transportation system conditions, radio communications and weather conditions.
• Implement incident and weather related response plans.
• Receive, input and notify crews about maintenance or repairs.
• Implement detour routes, including dispatching of staff and equipment.
• Review and maintain familiarity with statewide and regional standard operating guidelines, emergency operations plans and TOC systems.
• May be restricted to a workstation for long periods, sometimes in a close working area.
• Subject to noise levels caused by equipment and radio transmissions.
• May be required to work extended hours, including nights, weekends, and holidays.
• May be required to work day shift, swing shift, flexible shifts, alternating shifts, nights and weekends.
• Maintain continual and consistent alertness and attention to monitoring an answering a variety of technical equipment including a multi-line phone system and a multichannel radio system.
• Routine exposure to multiple conflicting priorities that sometimes involve life threatening decisions and communicating with the public, often under confusing or crisis conditions.

• Two years of public contact experience that includes gathering, relaying, and providing information to others AND evaluating activities or incidents, and determining an appropriate course of action.
• One year of this experience must include receiving and dispatching emergency requests using radio equipment, telephone, and/or computer.
• Note:
  
  Successful completion of a Certified Emergency Communications Course may substitute for the one year of specialized experience.

• The successful candidate must become LEDS certified and maintain current certification within 90 days of hire.
• Driving is an essential function of this position. You must have a valid US driver license and an acceptable driving record. We will conduct pre-employment driving records checks on our final candidate(s). Your license does not have to be issued in Oregon to be considered.

What we’d like to see:
If you have these attributes, let us know in your application materials! It's how we will choose whom to move forward! You do not need to have all these qualities to be eligible for this position. We may also use transferable skills, experience and education to help us decide who will move forward.

A background in emergency telecommunications (e.g., police, fire, 911) at a dispatch center.

Experience working with computer systems while using a multi-band radio system as well as other related software.

Experience with internal and external customers in person or over the phone who may be distraught, angry or confused.

Experience handling multiple tasks simultaneously and prioritize them.

Type at least 35 words per minute (wpm) or 4500 keystrokes per hour is desirable.

Public Service Loan Forgiveness opportunity!

To request a copy of the position description, which includes all duties and working conditions, please email ODOTRecruitmentgon.gov.

If you are a current State of Oregon employee, you must apply through your employee Workday profile.

Additional information:
We do not offer visa sponsorship.

If you are hired, you will be required to fill out the US Department of Homeland Security’s I-9 form confirming you are able to work in the US.

We are not an E-Verify participating employer, and we are unable to proceed if E-Verify participation is required [e.g., STEM Optional Practical Training (OPT) Extension].

The State of Oregon does…