First Program: Parking and Dock Agent

Parking And Dock Agent

This is a first opportunity recruitment, we are only accepting applications from residents who live within the First Opportunity Target Area (FOTA) and meet the qualifying annual household income limit. For more information please visit (Use the "Apply for this Job" box below). Hello, we're Metro! Metro is dedicated to shaping a better future for the greater Portland region. The work the people of Metro do every day benefits the lives of the people who live here, today, and tomorrow.

The Parking and Loading Dock department of the Oregon Convention Center is looking for Parking and Dock Agents to greet and coordinate the use of services for vendors, exhibitors, decorators, staff and clients. You will work with a team of talented and diverse individuals who are all focused on creating a welcoming environment for everyone visiting and exhibiting at the Convention Center.

The Parking and Loading Dock department provides logistical coordination of all vehicle access and back of house use. We are an experienced team of professionals building a new department to improve the exhibitor and client experience during back of house service. This role is paramount to our success. Offering a unique opportunity to join a growing team as we develop operational processes together.

As the Parking and Dock Agent you will:

• Keeps traffic moving smoothly and efficiently in and out of the building with the use of traffic flagging procedures, ensures vehicles do not block access points and driveways
• Monitors and directs traffic to the proper bay doors.
• Reminds exhibitors to quickly unload and move their vehicles to a parking space before setting up booths.
• Verifies exhibitor IDs at the rollup or pedestrian doors located on the loading dock.
• Directs exhibitors to their assigned exhibit halls.
• Provides firm direction to maintain facility policies and procedures while maintaining poise and calm during difficult interactions; ensures safe practices are followed by all exhibitors.
• Becomes acquainted with emergency procedures in order to respond correctly, should an accident occur.
• Collaborates and communicates with Parking and Dock team, as necessary.
• Performs data entry for Check In scheduling.
• Prepares and maintains various reports, records and systems. Maintains electronic files and recording keeping systems.

Attributes for success:

• Knowledge of traffic flagging procedure, guiding and redirecting traffic in a safe manner.
• Knowledge of basic functions of manual and electronic record-keeping systems.
• Skill in establishing and maintaining effective working relationships with co-workers and the public.
• Skill in operating office equipment, including fax machine, photocopier, computer, calculator, scanner and printer.
• Ability to use word processing and spreadsheet software.
• Ability to perform data entry and retrieval.
• Ability to accurately perform clerical and account record-keeping duties.
• Ability to work independently and as a team member.
• Ability to communicate effectively, both orally and in writing.
• Ability to troubleshoot and provide quality customer service.
• Ability to work assigned schedule and exhibit regular and predictable attendance.
• Ability to work evenings, weekends and holidays.
• Ability to maintain confidentiality.
• Ability to perform essential duties and responsibilities.
• Ability to perform (with or without a reasonable accommodation) the physical demands in the work environment and operate the tools and equipment.

To qualify we will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific in your application materials on how your background is relevant.

Minimum qualifications:

• High school diploma or General Equivalency Diploma (G.E.D), and
• One year of directly related experience, or
• Any combination of experience, education and training which provides the equivalent scope of knowledge, skills and abilities necessary to perform the essential job duties.

Special requirements:
Must possess or have the ability to obtain and maintain the following certifications within the first six months of…