Window Dispatcher TriMet LIFT Beaverton R2

Window Dispatcher

Transdev in Beaverton, Oregon is hiring a Window Dispatcher for our Tri Met LIFT contract in Beaverton. The Window Dispatcher oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service-oriented professionals who are dedicated to safety.

• $27.25 - $38.44 (Union Collective Bargaining Agreement Payscale)

• Starting pay $27.25 with progression to $38.44 over 3 years.

• Vacation:
  Greater than 1-year, Full Time 40 hours;
  Part Time 24 hours

• Paid Sick Leave:
  Minimum 40 hours paid sick time; medical, dental & vision after 30 calendar days of employment for full-time employees, life insurance, 401k retirement benefits, and company holidays.
  Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

• Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.

• Works closely with the Scheduler or Schedules upcoming workday shifts for bus drivers.

• Verbally directs/guides Bus Drivers in the understanding of basic work rules, scheduling of planned absences, bidding practices for open work, etc.

• Coordinates with maintenance to obtain equipment availability for service and assigns equipment to drivers.

• Manage emergency situations for vehicle operators, act as liaison between the carrier and emergency services.

• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.

• Other duties as required.

• High School Diploma or GED;
  Technical Degree preferred.

• 3-5 years' experience dispatching.

• Excellent verbal, interpersonal and customer service skills.

• Problem solving and analytical skills.

• Must be able to work shifts or flexible work schedules as needed.

• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

• Internal candidates - Must have an excellent safety record (no more than 1 accident)

The essential functions of this position require the ability to:

• Work outside in varying temperature, weather, and humidity conditions- up to 10% of the job is performed outside.

• Work indoors in climate-controlled conditions 90% of the time.

• Sit for extended periods (up to 6–8 hours per day); infrequently walk for long distances and on possible sloped ground or slippery and uneven surfaces.

• Push and pull objects up to 20 pounds, occasionally throughout the workday; lift material weighing up to 10 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level.

• Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable amounts of dust, vehicle fumes and noise.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).

• Successfully pass a pre-employment drug screen.

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the…