Dispatcher​/Router

• Communicate with WM Drivers to assist with problem resolution while on route for residential, commercial, and roll-off lines of business
• Handle incoming service orders, direct drivers, and resolve service issues
• Interact with WM customer service, sales, and operational staff, including Route Managers and Mechanics
• Use WM proprietary software to manage same-day ticket routing and prepare routes for the next day
• Dispatch drivers to calls using customer needs, driver locations and loads, and daily factors to balance cost and customer satisfaction
• Optimize routes with sites and the service department
• Determine daily driver staffing levels
• Assign routes and service tickets to appropriate drivers and manage route completion
• Handle incoming calls and emails from customer service and sales
• Manage pickup and delivery requests for container movements within the market area
• Communicate with customers while drivers are on-site to resolve pickup and service issues
• Troubleshoot and resolve delivery and pickup problems
• Ensure same-day service on missed pickups by managing routing and tracking driver movement

• High School Diploma or G.E.D.
• 6 months of relevant work experience
• Experience working in a team setting
• Ability to communicate to several areas effectively
• Ability to multitask in a fast-paced work environment
• Excellent organizational skills
• Must have, or be willing to obtain, a REAL  TSA-approved alternative if required for business air travel or federal property access

Demonstrates strong communication and organizational skills to effectively manage driver dispatching, route optimization, and customer service interactions. Capable of multitasking in a fast-paced environment while ensuring timely resolution of service issues.

• Route Optimization
• Driver Dispatching
• Customer Service Management
• Problem Resolution
• Organizational Skills

• Effective Communication
• Multitasking
• Team Collaboration

• REAL
• TSA-Approved Alternative

• Service Orders
• Route Management
• Pickup and Delivery Requests
• Container Movements
• Fast-Paced Work Environment

• WM Proprietary Software