Warehouse Operations Manager

Warehouse Operations Manager Job Description

The Warehouse Operations Manager will lead the implementation and ongoing management of a new ERP platform, ensuring efficient, scalable warehouse operations. This newly created role focuses on optimizing inventory flow, improving systems and processes, and providing clear performance visibility through reporting and KPIs within a busy residential and commercial logistics environment.

• Implement, configure, and manage the new ERP system (Extensiv) to support order management, inventory tracking, and warehouse management.
• Evaluate current warehouse operations from a systems and scalability standpoint, identifying opportunities to improve processes rather than simply maintaining existing workflows.
• Assign daily tasks to warehouse staff and coordinate activities to ensure a smooth flow of goods from receiving through storage to dispatch.
• Optimize facility storage space to maximize efficiency and support growth in warehousing and logistics services.
• Coordinate with freight carriers to schedule pickups and deliveries, ensuring timely and accurate movement of goods.
• Prepare and review bills of lading (BOL) and other shipping documentation, verifying the accuracy of inbound and outbound shipments.
• Oversee cycle counts and inventory audits, track stock levels, and reconcile discrepancies in the ERP and warehouse management systems.
• Own the ERP platform (Extensiv) as the primary system administrator, including data integrity, process configuration, and user support.
• Develop, maintain, and present operational reports and KPIs directly to leadership to support decision-making and continuous improvement.
• Collaborate with office and warehouse teams to ensure alignment between system data, physical inventory, and customer requirements.
• Use Microsoft Outlook, Word, and Excel to manage communication, documentation, and reporting related to warehouse operations.
• Support shipping and receiving activities as needed, including verifying shipments, organizing paperwork, and coordinating with carriers.
• Maintain a safe and organized warehouse and office environment, following established procedures and best practices.
• Demonstrate a high level of autonomy and self-direction in managing projects, priorities, and daily operational decisions.

• 2 to 5 years of experience in warehouse management or warehouse operations leadership.
• Strong experience with warehouse management systems (WMS), SAP, and ERP platforms, including configuration and daily use.
• Hands‑on experience with inventory management, including cycle counting, stock level tracking, and discrepancy resolution.
• Proficiency with Microsoft Suite, including Outlook, Word, and Excel, for communication, documentation, and data analysis.
• Demonstrated ability to manage shipping and receiving processes, including bills of lading (BOL) and coordination with freight carriers.
• Experience in logistics management and warehouse management within a storage or logistics environment.
• Ability to assign tasks, coordinate a small warehouse team, and oversee day‑to‑day operations.
• High attention to detail and strong computer literacy, with the ability to work accurately within complex systems.
• Self‑starter mindset with a high level of autonomy and the ability to evaluate and improve operational processes.
• Comfort working in and around forklifts and warehouse equipment, with practical understanding of safe warehouse practices.

• Prior experience using Extensiv or similar ERP/WMS platforms such as Ship Hero, Cin7, Ordoro, Net Suite (Oracle), or Logiwa.
• Experience owning or implementing a WMS or ERP software, including leading rollouts and training users.
• Forklift certification is a plus.
• Prior experience working in storage, warehousing, or logistics operations.
• Ability to create and interpret operational reports and KPIs for leadership.
• Strong organizational skills and the ability to manage multiple priorities in a dynamic environment.

Employees enjoy a flexible Monday‑Friday schedule, with the potential to adjust hours to fit personal needs. Compensation is negotiable for the right person,…