Warehouse Returns Lead - Portland

There's a Place for You at North Coast

A career at North Coast is more than a job. You're investing in a brighter, more sustainable future together and joining a team that makes a real difference for our customers. North Coast offers electrical products and services to contractors. If it helps bring electricity to an office, home, factory or other building - you can find it here. We operate throughout Oregon, Montana, Idaho, Alaska, Washington and we are part of the Sonepar group, the world's #1 electrical distributor with over 45,000 associates around the globe Being "Powered by Difference" means we respect and value diverse perspectives.

North Coast we offer a supportive culture and great benefits, and as part of the larger Sonepar group, we can offer exciting opportunities to grow your career.

A career at North Coast is more than a job. You're investing in a brighter, more sustainable future together and joining a team that makes a real difference for our customers. North Coast offers electrical products and services to contractors. If it helps bring electricity to an office, home, factory or other building - you can find it here. We operate throughout Oregon, Montana, Idaho, Alaska, Washington and we are part of the Sonepar group, the world's #1 electrical distributor with over 45,000 associates around the globe Being "Powered by Difference" means we respect and value diverse perspectives.

North Coast we offer a supportive culture and great benefits, and as part of the larger Sonepar group, we can offer exciting opportunities to grow your career.

To learn more about being a Warehouse Associate at North Coast Electric:

7AM - 3:30PM

The Warehouse Returns Lead coordinates the daily returns workflow for Portland RDC #950. This role supports accurate and timely customer credits, inventory control, associate development, safety, and effective communication across the warehouse, sales, and counter teams.

• Coordinate job-site cleanup returns, daily customer returns, and RMA/RGA activity from receipt through final disposition.
• Review returned material and supporting documentation for accuracy, condition, traceability, and appropriate next steps.
• Partner with sales writers to confirm restocking percentages and support accurate, timely customer credits.
• Monitor and clear warehouse in-process and status queues in accordance with month-end requirements.
• Serve as the primary responder for returns emails; acknowledge requests promptly, investigate issues, and communicate resolution status.
• Partner with the counter team to process canceled orders and counter returns accurately and on time.
• Assign and coordinate daily work, monitor priorities, remove workflow barriers, and elevate unresolved issues to the supervisor or manager.
• Support weekly associate performance reviews using accurate, data-driven measures and documented observations.
• Provide hands‑on coaching, process guidance, and problem‑solving support while maintaining clear accountability for standards.
• Train associates on returns procedures, systems, RF scanning, documentation, quality, and safe work practices.
• Maintain a safe, organized work area and consistently follow and reinforce company safety policies.
• Lead by example and model safe, accurate, efficient, and respectful work practices.
• Set clear daily priorities and follow up on completion, quality, and service expectations.
• Coach associates constructively, recognize progress, and address performance gaps promptly.
• Work effectively across departments and communicate issues before they affect customers or workflow.
• Demonstrate initiative, sound judgment, reliability, and a willingness to improve personal and team capability.
• Perform other duties as assigned.

• Previous warehouse, returns, inventory, or related distribution experience.
• Working knowledge of North Coast warehouse processes, systems, and returns procedures.
• Ability to communicate clearly and professionally in person and in writing.
• Ability to prepare routine reports and correspondence and document work accurately.
• Ability to read and apply safety rules, operating instructions, maintenance instructions, and procedure manuals.
• Basic computer skills and experience using RF scanners or similar warehouse technology.
• Strong attention to detail and a consistent commitment to completing work accurately the first time.

• Repetitive lifting and pulling of heavy objects (50+ lbs.)
• Use of forklifts and other PIT…