Technical Service Engineer

Gastite delivers innovative solutions through our core values of safety, quality, people, and customers. We commit ourselves to ensure inclusion, integrity, and excellence as we prosper in all aspects of our business.

The Technical Support Engineer is based in the Portland office and serves as the primary liaison between internal teams and field personnel. This role ensures timely and effective technical support, training, and compliance across all customer-facing activities. The position requires strong organizational skills, technical expertise, and the ability to manage multiple priorities in a fast-paced environment.

Approximately 60–70% of work will be office-based, focusing on coordination and documentation, while 30–40% involves travel to customer sites for hands‑on training, troubleshooting, and investigations.

• Act as the central hub for organizing and scheduling field support activities.
• Coordinate with Applications and Sales teams to ensure timely response to customer needs.
• Manage dispatch logistics and prioritize urgent requests in collaboration with leadership.

• Serve as the first point of contact for field technicians, providing guidance and solutions.
• Document and summarize all technical communications for internal review and knowledge sharing.
• Analyze recurring issues and implement corrective actions to reduce repeat problems.

• Maintain detailed call records and service logs for historical analysis and trend identification.
• Prepare reports highlighting common issues, resolutions, and recommendations for process improvement.

• Ensure all activities adhere to relevant codes, safety regulations, and compliance standards.
• Support internal audits and contribute to maintaining certification requirements.

• Work closely with Engineering, Quality, Procurement, Customer Service, and Operations teams to address product failures, design changes, and R&D initiatives.
• Provide feedback from the field to influence product development and quality improvements.

• Design, update, and manage training modules for internal staff and external customers.
• Conduct in-person and virtual training sessions to ensure proper product installation and usage.

This role demands extensive product knowledge, practical mechanical skills, and familiarity with plumbing and HVAC/R industry practices. The Technical Support Engineer acts as a critical link between the company and its customers, ensuring technical excellence and customer satisfaction.

• Mechanical Aptitude
• Microsoft Office and CAD software
• HVAC/R and plumbing, contracting, and industry experience
• Frequent domestic travel required, infrequent international travel

• AS Engineering or equivalent through relevant work experience
• 2-10 years of relevant experience

This list of duties and responsibilities is not intended to be exhaustive. As business needs change, additional duties or responsibilities may be added or removed. Gastite employees are expected to be team players and have a willingness to assist in other tasks on an as-needed basis.