Operations Manager - Dunluce Lodge

Operations Manager – Dunluce Lodge, a 5‑star luxury hotel in Portrush, is seeking an experienced professional to oversee its seamless operations. This pivotal role ensures the highest standards of guest service and operational efficiency in a setting known for breathtaking views and world‑class golf.

• Oversee the entire operations of the lodge, including guest services, housekeeping and dining.
• Ensure all departments meet the highest standards of service and efficiency.
• Coordinate with the management team to innovate services and enhance guest satisfaction.
• Manage staff recruitment, training and development to build a high‑performing team.
• Handle operational logistics, budgeting and resource management.

• Proven experience in operations management in a luxury hotel or resort setting.
• Strong leadership skills with a track record of managing diverse teams.
• Excellent organisational abilities and a strategic mindset.
• Commitment to exceptional guest service and a passion for the hospitality industry.
• Ability to work flexibly and responsively in a dynamic environment.

• Be part of a grand opening: play a central role in launching a premier luxury destination.
• Iconic location: work at the only 5‑star hotel within 60 miles with stunning views across the coastline and first‑class amenities.
• Career growth: opportunities for professional development in a growing luxury hospitality brand.

• Valor team member rates at our UK hotels, with rooms from just £30 Bed & Breakfast.
• Discounted stays for friends and family.
• 50 % discount when dining in our restaurants and bars.
• Free meals while on duty.
• Access to high‑street discounts on a range of shops, experiences and more.
• Up to 40 % savings on a wide range of bikes with our Cycle To Work Scheme.
• Generous refer‑a‑friend bonuses, starting at £250.

• A calendar of wellness activities – from healthy lunches to wellbeing walks and paid‑day treats, including our annual #Healthy Habits campaign.
• Access to our Employee Assistance Programme, providing free confidential advice 24/7 for you and your family.
• Healthcare Cash Plan options, from just £5 per month.

• Fully funded apprenticeship programmes.
• Internal development programmes designed to support you as you grow within your role.
• Monthly and annual team‑member service awards to recognise and celebrate your achievements.

We are an equal‑opportunity employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age. We encourage you to apply if you are excited to take on this opportunity.