Marcus, Tapestry Collection Hilton - Housekeeping Supervisor

The Marcus, Tapestry Collection by Hilton - Housekeeping Supervisor

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Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.

30 hours per week.

As a Housekeeping Supervisor, you’ll make sure our rooms and suites are always fresh and welcoming for our guests after a busy day at work, creating a haven for them to escape and relax in – or get a bit of last minute work done. You will be responsible for leading, training and supervising housekeepers in the hotel’s effort to deliver outstanding guest service and financial profitability.

• Discounted Hotel Rates across thousands of hotels worldwide for employees and for family and friends
• Health Care Cash Plan
• Diamond membership of Kingsbridge Hospital Group
• Enhanced Pension Scheme
• Enhanced Maternity Pay
• Enhanced Paternity Pay
• Cycle to work
• Recruit a friend scheme
• Employee Appreciation and Social Events
• Employee of the Month Award
• £20 for completion of FLOW training
• Increased Annual leave with service
• Discount at Bodyscape Employee rate and family and friend rate
• Cyrospa discount rate at Bodyscape
• Discount at Puregym
• Communication and advice on Health and Wellbeing
• Andras Academy Training and Development Programmes and progression opportunities within the Andras Hotels Group
• Work for globally renowned Hotel Brands
• Reward Club Incentive Scheme
• Hotel Incentive scheme
• Employee Assistance Programme (EAP) & Wellbeing App
• Perks & Discounts access to perks and discounts on travels, shopping and much more

• The Housekeeping Supervisor is responsible for ensuring all housekeeping areas of responsibility are run effectively in the absence of the Head of Department, in line with standards and that the department is adequately resourced in line with business requirements.
• Lead, train and supervise housekeeping staff on a floor or designated area to ensure all rooms and public areas meet established cleanliness and quality standards.
• Be aware of your targets and objectives, understand how these fit within the department targets, and ensure you achieve your targets and objectives.
• Have full awareness of Tapestry Collection by Hilton brand standards and your role as Supervisor in ensuring the housekeeping team follow through on these standards daily.
• Assess inventory of, assign for cleaning and inspect rooms.
• Verify and report status and/or discrepancies of rooms.
• Manage the stock control of all cleaning products, chemicals, and laundry.
• Monitor lost and found property, stockrooms and trollies and designated inventories.
• Assist with the development of a proactive relationship with the Front Office and ensuring that all rooms are cleaned in conjunction with guests check‑in / departures.
• Perform housekeeper duties as needed.
• Maintain consistently high standards of cleanliness and ensure staff are all polite, courteous and look after guests’ needs.
• Awareness of guest satisfaction scores and the measures put in place to meet department quality targets and objectives.
• Assist in performance evaluation of housekeeping staff as needed.
• Respond to special guest requests in a timely, friendly and efficient manner.
• Health and Safety management comply with company procedures and Safety Risk Audits.
• Keep staff / work areas tidy, safe and report any hazard, accident, loss or damage to management and observe all requirements under health and safety legislation.

• Hospitality – We're passionate about delivering exceptional guest experiences.
• Integrity – We do the right thing, all the time.
• Leadership – We're leaders in our industry and in our communities.
• Teamwork – We're team players in everything we do.
• Ownership – We're the owners of our actions and decisions.
• Now – We operate with a sense of urgency and discipline.

We are an Equal Opportunities employer and welcome applications from everyone. We are happy to discuss any reasonable adjustments that candidates may need during the recruitment process. Please contact us to discuss this further.

• 1 Experience with in a Housekeeping Supervisor role
• Proven experience of supervising others
• High standards of Attention to Detail
• Strong Time Management skills and flexible with regards to working hours
• Ability to communicate and follow instruction
• Must have a clear understanding of speaking and understanding English

• Previous experience in the hospitality industry