Marcus Tapestry Collection Hilton - Food & Beverage Supervisor

The Marcus Portrush, Tapestry Collection by Hilton - Food & Beverage Supervisor

About Andras House

Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.

What is the job?

Our F&B outlets make memories for our guests. The sights, sounds, scents and, importantly, service. As an F&B Supervisor you will be responsible for running a service within our breakfast, restaurant or bar service on any given day. You will maintain consistent standards of service, ensuring guest satisfaction whilst creating a working environment that supports the brand standards, and hotel targets.

You will play a crucial part in the day-to-day running of the Food and Beverage operations – working as part of the Management Team, making sure the F&B outlets run smoothly. You will make sure you and your team maintain the highest standards of cleanliness, safety and compliance with hygiene regulations at all times.

16 hours

• Discounted Hotel Rates across ‘000’s of hotels worldwide for employees and for family and friends
• Health Care Cash Plan
• Diamond membership of Kingsbridge Hospital Group
• Enhanced Pension Scheme
• Enhanced Maternity Pay
• Enhanced Paternity Pay
• Cycle to work
• Recruit a friend scheme
• Employee Appreciation and Social Events
• Employee of the Month Award
• £20 for completion of FLOW training
• Increased Annual leave with service
• Discount at Bodyscape – Employee rate and family and friend rate
• Cyrospa discount rate at Bodyscape
• Discount at Puregym
• Communication and advice on Health and Wellbeing
• Andras Academy – Training and Development Programmes and progression opportunities within the Andras Hotels Group
• Work for globally renowned Hotel Brands
• Reward Club Incentive Scheme
• Hotel Incentive scheme
• Employee Assistance Programme (EAP) & Wellbeing App
• Perks & Discounts – access to perks and discounts on travels, shopping and much more

• As a F&B Supervisor, be the leader on shift during service
• Ensure all areas of responsibility are run effectively in the absence of the Head of Department, in line with standards and that the department is adequately resourced in line with business requirements
• Be aware of your targets and objectives, understand how these fit within the department targets, and ensure you achieve your targets and objectives
• Have full awareness of Tapestry brand standards and your role as Supervisor in ensuring the F&B team follow through on these standards on a daily basis
• Be present to meet and greet customers, checking requirements and passing on relevant information
• Check and monitor that all beverages and food items are prepared and served according to company standards and within regulations – maintaining customer service at all times
• Have full product knowledge of the facilities offered at the hotel
• Supervise staff on your shifts to ensure a consistently high service delivery and guest satisfaction, including holding responsibility for the cash closing at the end of shift
• Awareness of guest satisfaction scores and the measures put in place to meet department quality targets and objectives
• Be confident with people, be able to sell, and able to deal with any guest complaints/issues in a timely and efficient manner
• Health and Safety management – comply with company procedures and Safety Risk Audits
• Keep staff / work areas tidy, safe and report any hazard, accident, loss or damage to management and observe all…