Operations Support Specialist - Temp

Our goal at FedPoint is to foster an engaging environment for our employees that promotes career growth and supports a work‑life balance. From professional development to wellness programs to volunteer opportunities, we have created a culture that puts our employees on a positive pathway to success.

FedPoint creates and operates digital benefits marketplaces that make it easy for our millions of federal and military customers to understand, select, and use their benefits. A subsidiary of John Hancock Life & Health Insurance Company, FedPoint was founded in 2002 and is headquartered in Portsmouth, NH.

Create and deliver world‑class benefits experiences for our customers, clients, and business partners.

FedPoint is seeking a detail‑oriented, highly organized Operations Support Specialist to join our team on a temporary basis (through March 2026). In this role, you’ll be essential to the smooth flow of operations by reviewing, identifying, and routing incoming documents, emails, faxes, and scans. You’ll also provide data entry support and help ensure accuracy across multiple systems and lines of business.

• Review and distribute incoming communications (mail, email, faxes)
• Identify document type, work type, and enrollee information
• Enter data into internal systems with speed and accuracy
• Route misdirected items and collaborate with various operational teams
• Monitor document volume and elevate system issues as needed
• Support processing tasks in platforms like iCare, BENEFEDS, and Web App
• Participate in training, documentation, and special projects

• High School Diploma or equivalent (required)
• 2+ years of experience in insurance operations (preferred)
• Strong data entry and organizational skills
• Familiarity with MS Excel, Word, and SharePoint (preferred)
• Ability to prioritize, multitask, and meet deadlines
• Great communication and problem‑solving skills
• A collaborative mindset and self‑starter attitude

Location: Portsmouth, NH - Hybrid work, 2 days per week in office.

Compensation: $20/hr

Hours: 40 hours per week, Monday‑Friday Flexible start times from 5am-9am - 8 hours per day

FedPoint creates and operates digital benefits marketplaces that make it easy for our millions of federal and military customers to understand, select, and use their benefits. A subsidiary of John Hancock Life & Health Insurance Company, FedPoint was founded in 2002 and is headquartered in Portsmouth, NH. To learn more, visit  .

At FedPoint, our mission is to create and deliver world‑class benefits experiences for our customers, clients, and business partners.

We offer a dynamic work environment where innovation and collaboration are encouraged. You'll have the opportunity to make a significant impact while honing your skills and advancing your career.