Training Operations Coordinator

The Training Operations Coordinator is responsible for a variety of support tasks within the Training team. The scope of this work will vary and includes tasks such as building and maintaining training products and events as assigned, troubleshooting, and administrative responsibilities. This position requires someone who is a self-starter, has strong technical skills, and is willing and excited to learn in this area.

Other skills include problem-solving and organization skills, great attention to detail, flexibility, and thoughtful communication.

• Create and maintain training products and events as assigned
• Quality control check of new products, product updates and conference training builds as assigned
• Innovate and improve processes and procedures
• Troubleshoot and resolve any issues with product display on the website as assigned
• Team contact for questions from other IAPP departments which could include troubleshooting and support for digital products, including ebooks, online training, practice exams, and other product related questions
• Serves as the subject matter expert for all customer‑facing training website content, ensuring accuracy, consistency, and ongoing quality assurance
• Maintain process documentation in Confluence

• Bachelor’s degree (B.A./B.S.); and up to one year related experience and/or training; or equivalent combination of education and experience
• Proficiency in Microsoft Office Suite
• Facilitate live online training as needed
• Team administrative tasks as needed
• Maintain updates to the Faculty Partner Portal as needed
• Monitor and reconcile Conference Event Registration before and after the event
• Work collaboratively with team members and members of other teams
• Proficient in or able to learn programs and technologies necessary to complete tasks: e.g., Microsoft Office products, Salesforce, Stova, Marketo, Confluence, Filezilla, Adobe Connect, Storyline
• Some travel, possibly international, required

• Additional duties as assigned

At the IAPP, we value in-person connections fueled by fun, excellence, and communication. To align with this value, we have a hybrid work environment that allows for two remote days and three days in our Portsmouth, NH office.

The IAPP is the largest and most comprehensive global information privacy community and resource. Founded in 2000, the IAPP is a not-for-profit organization that helps define, promote and improve the privacy profession. More information about the IAPP is available atiapp.org.

Working at the IAPP is an opportunity like no other. In addition to a competitive compensation package including base salary, bonus and a full range of benefits, the IAPP offers a creative, supportive and flexible environment. Other perks include casual dress, a dog-friendly office, summer hours, and sabbaticals after seven years of service. We work in a “get-stuff-done” culture that values respect, personal and professional growth, and an entrepreneurial attitude.

We have been named to Business NH Magazine’s Hall of Fame for “Best Small Companies to Work for in NH.”

iapp.org/careers.