Account Supervisor

TRIGGER(HOUSE is an experiential agency that brings brands to life through unforgettable, high-impact experiences. From large-scale media events and pop-up retail to mobile marketing tours and content-driven programs, we design, build, and deliver work that creates real connection and measurable results. With in-house creative, production, operations, and content teams, we offer fully integrated solutions that allow us to move fast, execute at the highest level, and consistently deliver innovative programs for some of the world’s most recognizable brands.

We are a creatively driven marketing agency specializing in experiential engagement. Our approach combines insight-driven, strategic creativity with top-tier project management and in-house production services to deliver unforgettable brand experiences. By connecting brands with their target audiences through immersive, impactful moments, we create lasting connections. At the heart of our work are TRIGGER(MOMENTS—powerful, defining moments that shape experiences. We live to concept, design, produce, and share these moments on behalf of the brands we collaborate with, making each interaction meaningful and memorable.

Overview:

The Account Supervisor is a vital role with critical day-to-day client and project responsibilities. They will be the owner of client relationships, helping to create ideas that drive brand ambitions, and when ideas are executed, they will ensure that projects are delivered on time, on budget, and in scope of agreed-upon client expectations through close collaboration with the Trigger leadership group.

Responsibilities:

Operational:

• Provide senior operational/account team with project and account support as needed.
• Once trained on T(H processes, act as lead contact for clients, partner vendors, and ongoing project management.
• Coordinate the integration of multiple clients & team members with an emphasis on effective communication, strong work relationships, and goal-oriented output.
• Prepare detailed project and account budgets and monitor program expenses carefully to ensure that they are completed within budget and at targeted profit levels. Should any project elements be outside of scope, the Account Supervisor is responsible for tracking incremental costs, getting client approval on expenses, and working with A/R to invoice accordingly.
• Track project status closely and keep all department leads and team members up to speed on project status and upcoming deadlines. This will also include keeping all key client and project documents updated and shared in team folders.
• Work with department leads to develop realistic project timelines that will deliver the project on time and set T(H up for success. Should the client miss any deadlines, the Account Supervisor will communicate the delay and any repercussions in the end delivery or costs to the client.
• Anticipate problems, identify emerging issues, and proactively work towards the smooth execution of all programs.
• Ensure that all programs are completed to the highest quality within agreed-upon budgets and timelines.
• The Account Supervisor will provide top-tier customer service to clients at all times, always corresponding in a professional and timely manner and consulting senior management should any issues or concerns arise.
• The Account Supervisor will be familiar with the client’s Master Service Agreement (MSA) and will prepare all project scopes in compliance with the MSA for review and approval of the COO.
• The Account Supervisor will travel to client meetings and events as outlined in the budget and scope of work and as needed to support a project.
• Help to build deeper relationships with existing clients in order to expand the business as well as uncover new relationships.
• Leverage industry knowledge and available research to become a trusted expert on client business, brands, competition, and consumers.
• Collaborate with the team to drive towards exceeding client and internal account team expectations.
• Drive concept development with the leadership and creative teams (internal and external) and client brand management teams by inspiring and…