Claims Processor

Our goal at FedPoint is to foster an engaging environment for our employees that promotes career growth and supports a work-life balance. From professional development to wellness programs to volunteer opportunities, we have created a culture that puts our employees on a positive pathway to success.

About Fed Point FedPoint creates and operates digital benefits marketplaces that make it easy for our millions of federal and military customers to understand, select, and use their benefits. A subsidiary of John Hancock Life & Health Insurance Company, FedPoint was founded in 2002 and is headquartered in Portsmouth, NH.

Our mission Create and deliver world‑class benefits experiences for our customers, clients, and business partners.

Are you detail‑oriented, motivated, and committed to delivering exceptional service? Do you thrive in a fast‑paced environment where accuracy and integrity are essential? If so, this role may be an excellent fit for you.

We are seeking a Claim Processor to join our high‑performing Claims team—a essential part of ensuring the accuracy and timeliness of more than $385 million in annual claim payments.

As a Claim Processor, you will play a key role in reviewing, analyzing, and adjudicating invoices to ensure timely and accurate claim payments.

Responsibilities include:

Reviewing invoices for accuracy, completeness, and alignment with plan benefits

Communicating with claimants, providers, and internal teams to resolve discrepancies

Approving or denying claims based on established policies and procedures

Entering claim data with precision and efficiency

Identifying potential fraud or misuse and escalating concerns appropriately

Supporting customer service efforts by helping resolve claim‑related inquiries

Your work helps protect program integrity and ensures a seamless experience for those we serve.

Location:

Portsmouth, NH - Hybrid Role

Schedule:

Hybrid 2 days in the office, 3 days telework - Monday‑Friday Full time 40 hours per week

Education & Experience

High school diploma or equivalent

Experience in healthcare, disability, dental, long‑term care, or insurance claims preferred

Strong computer and navigation skills

At FedPoint, our mission is to create and deliver world‑class benefits experiences for our customers, clients, and business partners.

We offer a dynamic work environment where innovation and collaboration are encouraged. You'll have the opportunity to make a significant impact while honing your skills and advancing your career.

In addition to working for a company with great people and an excellent reputation,
what’s in it for you
?

• Generous 401k plan
  : 100% match of employee's contribution, up to a maximum of 6% salary, vests immediately.
• Bonus Opportunity: Qualifying employees can earn up to 7% of their salary, based on company performance. (Inquire about eligibility with our recruiter)
• Lots of paid time off
  : 3 weeks’ vacation, 7 sick days, 3 personal days, and 12 paid holidays!
• Competitive benefits include health, dental, vision, disability, life, legal, flexible spending account (FSA) and Health Savings Account (HSA) options.
• 6 weeks fully‑paid parental leave
• Tuition reimbursement program to support career goals.
• Corporate giving and matching gifts program.
• Volunteer program: Paid time off to volunteer and company‑organized volunteering opportunities.
• A wide variety of personal, professional, and career development programs.
• Wellness program offering a variety of resources and activities to help support your well‑being in the following areas: career, financial, mental, emotional, physical, social and community.

All offers of employment with FedPoint are conditional upon satisfactory completion of a pre‑employment background check.