Commercial Collateral Specialist

Overview

This is a hybrid role with the expectation that time working will regularly take place inside and outside of our Portsmouth, NH office. This position provides support to the Equipment Finance Collateral Monitoring Team. The Collateral Monitoring Team is responsible for ensuring that all assets are properly secured for the duration of the term. This position is expected to maintain a high level of attention to detail, analyze facts, and make sound decisions for the Bank.

• Business Proficiency
  - Develops a basic understanding of the diverse business lines that are supported by the Equipment Finance Collateral Monitoring Team.
• Service & Support
  - This position will support the lien securitization efforts including but not limited to inbound outbound calls to both Customers and Sellers and identifies opportunities for process improvement and may participate in the implementation of those ideas.
• Reporting
  - Assists in gathering specific data points and information for the purpose of producing weekly and monthly reports.
• Compliance
  - Complies with all applicable federal, state, local and bank rules and regulations.

High School Diploma or GED and 1 year of experience in Customer Service

• Microsoft Word and Excel proficiency
• Advanced attention to detail
• Advanced written and verbal communication
• Ability to thrive in a fast-paced environment
• Positive attitude and team-oriented

• Retail and/or Hospitality experience
• Documentation experience including but not limited to legal documentation
• Servicing experience
• Titling/Dealership experience
• Banking and/or Finance industry experience

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at