State Police Dispatcher

State of New Hampshire Job Posting

Department of Safety

Division of State Police - Communications

110 Smokey Bear Boulevard, Concord, NH 03305

HIRING MULTIPLE CANDIDATES

PART-TIME

STATE POLICE DISPATCHER (Police Communications Specialist)

$22.50/hour - $30.02/hour
This position offers a Trainee Status
* at the following pay rate: $21.63 per hour

Multiple Shifts Available:

• 1st (no differential)
• 2nd ($1.20/hr differential)
• 3rd ($1.50/hr differential)
• Rotating ($1.20/hr differential)

The State of New Hampshire, Department of Safety, Division of State Police, Communications, has multiple part-time vacancies for Police Communications Specialists. These positions are part-time, cannot exceed 29.5 hours per work week and do not offer insurance benefits.

To analyze and interpret information to provide critical coordination of law enforcement responses; to process emergency reports and calls as the first-line contact, and to receive and transmit messages via two-way radio, telephone, and other communication equipment nationwide, involving enforcement and emergency field personnel.

Each additional year of approved formal education may be substituted for one year of required work experience and/or each additional year of approved work experience may be substituted for one year of required formal education.

Education/

Experience:

Equivalent combination of 4 years of education and experience after completion of high school. Education and experience must be in paramedicine, firefighting, emergency medical services, dispatch, law enforcement, public safety, customer service, or a related field involving high-volume public interaction.

License/Certification: None required.

Other Requirements:

• Selected candidate will undergo a background investigation including fingerprint-based criminal records check and motor vehicle record check in order to ensure suitability for exposure to confidential information, in accordance with department policy.
• Prospective appointees must possess normal hearing and qualify in a controlled substance screening test, as determined by the Bureau of Emergency Communications.

Trainee Option: Candidates with an equivalent combination of 3+ years of relevant education and experience after completion of high school may be considered and hired in ‘trainee status’ for this position.

Candidates with proven experience in service-oriented roles demanding rapid response, exceptional precision, and strong multitasking abilities within high-pressure stressful environments.

Must obtain certification as a State Police On-Line Telecommunications Systems Operator within six (6) months of hire.

Receive, disseminate and organize information via the Astro Radio system, multi-line telephone, the State Police Computer Assisted Dispatch (CAD), Federal Law Enforcement agencies, State Police units, local police agencies, multi frequency radio transmitters, receivers, and nationwide telecommunications system to include: SPOTS/NLETS, NAWAS, and EAS. Interrogate callers, interpret responses, make assessment and judgment of issues reported, and transfer those calls to appropriate service providers by using sophisticated logic and reasoning ability.

Operate complex computer and telecommunications systems to transmit enforcement and emergency information to state and municipal agencies. Assign law enforcement personnel to locations during emergencies, coordinate other emergency responders, arrange necessary equipment resources, monitor updates, and relay data during incidents, emergencies, disasters, or critical events. Facilitate after-hour calls with internal and external agency contacts for coordinating search, rescue, and recovery operations.

Use computer programs and databases to enter and retrieve information, including standard office software, boat and motor vehicle data, mooring, and boater education database to verify live time information for sworn personnel during traffic stops.

Consistently utilize skills necessary to control a diverse range of callers in fluid, critical, difficult, or unusual situations,…