Access Center Coordinator- Access and Command

Who We Are

Elliot Health System’s Access and Command Center is the hub for connecting patients to where they need to be, when they need it. We offer a suite of services that meets our patients’ needs from new patient primary care scheduling, imaging scheduling, prior authorization and much more. If you are passionate about customer service, love to help people, and enjoy being part of a dynamic team, we’d love to have you join us!

We offer a hybrid work schedule, a fun, collaborative environment, and an in-house trainer who can show you all you need to know.

Our Access Center Coordinator receives incoming phone calls and online requests from both patients and referring providers for multiple practices, specialties, and departments interested in accessing care at Elliot Health System. The key role of the Patient Assistant Coordinator is to ensure that patients, referring providers and other customers receive timely, efficient, and high‑quality service.

• Initiate and coordinate registration and scheduling for new patient appointments.
• Document all patient demographic, medical, financial, and referral information into Epic in compliance with regulations.
• Triage incoming calls and handle them professionally.
• Obtain all patient information required by providers prior to an appointment.
• Keep supervisor informed of issues, especially as they relate to the interaction of the department with other areas of the Health System.

• High school diploma or GED.
• 2 years of health care experience, or 2 years in a contact‑center environment (Required).
• Prior customer service work experience,
  
  Required:
  • Specifically, in a contact/call center environment.
• Ability to handle a high volume of calls and work in a fast‑paced environment.
• Epic experience, Preferred.

• Health, dental, prescription, and vision coverage for full‑time & part‑time employees.
• Short‑term, long‑term disability, accident insurance, & life insurance.
• Tuition reimbursement.
• Referral bonuses.
• Accrued earned time for full‑time & part‑time employees.
• 403(b) retirement plans, with generous employer contributions.
• And more!

Work Schedule: 8:30 - 5