Medical Receptionist - Primary Care

At Convenient

MD, we’re on a mission to make good health more convenient for all – working to improve how patients and providers experience healthcare in New England. To support this belief, we’re building a team of dedicated professionals who genuinely care about improving lives, are passionate about work that can make a difference, and are driven to learn from one another.

Medical Receptionists play a vital role in creating a welcoming, home-like environment within our primary care clinics. This position ensures a smooth and efficient check-in and check-out experience, maintains accurate and complete patient medical records, and provides essential administrative support to keep clinic operations running seamlessly.

The right individual for this role l is eager to learn, self-motivated, and genuinely enjoys engaging with patients, staff, and vendors. Our clinics are fast-paced and constantly evolving, requiring flexibility, adaptability, and a solutions-oriented mindset. The ideal candidate embraces collaboration over avoidance, steps in wherever support is needed, champions our care model and vision, and brings professionalism to the team each day.

• Patient Experience & Value-Based Care
  • Create a warm, welcoming, and professional experience for every patient, serving as the first point of contact and introductory face of value-based care.
  • Lead the check-in process and educate patients on the program’s goals, vision, and shared responsibility model.
  • Provide primary phone support, including answering inbound calls, scheduling and canceling appointments, returning messages, and documenting patient interactions in the EMR.
  • Conduct periodic patient satisfaction outreach and identify solutions to continuously enhance the patient experience.
  • Partner with MAs, Care Navigators, and clinic staff to deliver cross-coverage and team-based support as needed.
• Administrative & Operational Excellence
  • Maintain strong working knowledge of the EMR to manage scheduling, documentation, and task routing, and demonstrate initiative in continuously improving system proficiency.
  • Oversee non-clinical supply inventory, manage mail distribution, and provide general administrative support using Microsoft Office tools.
  • Maintain a clean, organized, and fully stocked front desk and lobby environment that reflects a high standard of professionalism.
• Medical Records & Care Coordination
  • Ensure patient charts are complete and accurate by obtaining, scanning, uploading, and organizing medical records in a timely manner.
  • Review incoming documentation daily and support MAs and the Population Health team with pre-visit chart preparation and record retrieval.
  • Perform additional duties as assigned to support clinic operations and high-quality patient care.

• Education:
  
  High School Diploma or GED required.
• Proactive and confident communicator (written and verbal):
  Foreshadows and elevates concerns as they arise, unafraid of professional directness both with colleagues and patients.
• Detail-oriented with excellent organizational skills:
  Ability to juggle and prioritize multiple high-priority tasks and handle a fast-paced work environment.
• Compassionate, authentic, and patient focused:
  Supports patients through kindness; demonstrating understanding for others and contributing to the creating a community of belonging.
• Technically savvy:
  Proficient with Microsoft Office Suite or related software.
• Effective communicator and cross collaborator:
  Ability to establish and maintain positive relationships with patients, team members, and stakeholders across the organization.
• Excellent team player:
  You enjoy collaborating with others and being a part of a strong team dynamic.
• Driven and self-motivated:
  Capable of working independently, possess a level of initiative and enthusiasm to help drive results. Actively identifying better ways of working. Uses resourced to achieve the best outcomes for patients, the team, and the organization.
• Strong analytical and problem-solving skills:
  Able to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
• Trustworthy:
  Ability to…