Senior Analyst, Advanced Analytics

Overview

Description:

Are you interested in influencing the strategy and understanding optimization opportunities of a Customer Facing website with 42M logins a year? Do you excel in using data to craft quantitative insights that translate into impactful business actions?

This role supports the US Retail Markets (USRM) Service Analytics and Enablement team within Liberty Mutual’s Insights & Solutions group, with a focus on the Customer Service Experience domain. The ideal candidate will gain subject matter expertise on the broader Service data landscape and tools and will be able to work collaboratively and independently on high impact projects aimed at profitable growth for the direct channel.

The Insights & Solutions team uses data, analytics and technology to develop innovative solutions that drive the USRM business, improve claims and customer service, and foster a high-performing, cross-functional culture of problem solvers who challenge the status quo.

This position may have in-office requirements dependent upon candidate location.

• Utilize a variety of tools and data sources to lead analysis and identify opportunities to enhance the Customer Service experience.
• Lead work streams independently, providing stakeholders with recommendations for future enhancements and answering complex questions by synthesizing data from various sources.
• Analyze business metrics to plan, size and prioritize new opportunities for implementation.
• Query, curate, and manipulate large datasets from multiple platforms to deliver insights to critical business questions, through regular analysis or Power
  
  BI dashboards.
• Balance multiple tasks, communicate proactively with stakeholders, and adapt to shifting priorities in a fast-paced environment.
• Prepare and deliver presentations for a wide range of audiences, including influencing senior leadership on key priorities and business decisions.
• Collaborate with Service leaders, SA&E Analytics, Digital Data Enablement, and the Customer Service Experience Domain to identify opportunities, ideate and prioritize solutions, and inform implementation.
• Tie quantitative and qualitative insights to inform prioritization of work while supporting frontline sales agents.

• A digital analytics skillset.
• Experience with Adobe Analytics.

• Bachelor s Degree plus a minimum 3 years, typically 4 or more years of experience, or equivalent, is required.
• Mathematics, Economics, Statistics or other quantitative field are preferred.
• Advanced knowledge of data sources, tools, statistical principles and methodologies, and techniques.
• Advanced proficiency in Excel (VBA, macros, scripts, formulas, data visualization, etc.), PowerPoint, and statistical software packages (SAS, Emblem).
• Good planning, analytical, decision-making and communication skills. Solid understanding of how to improve business outcomes.

Pay Philosophy:
The typical starting salary range for this role is determined by factors including skills, experience, education, certifications and location. The full salary range reflects the competitive labor market value and provides opportunities for growth. Some roles may include commission and/or bonus earnings per the compensation plan.

Liberty Mutual is an equal opportunity employer. We value inclusion and provide comprehensive benefits, workplace flexibility, professional development opportunities, and Employee Resource Groups to support a diverse workforce.

For more, learn about our benefits at:

Liberty Mutual is committed to equal opportunity in employment. We do not discriminate on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran s status, pregnancy, genetic information or any characteristic protected by law.

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco