Network Engineer

Our goal at FedPoint is to foster an engaging environment for our employees that promotes career growth and supports a work-life balance. From professional development to wellness programs to volunteer opportunities, we have created a culture that puts our employees on a positive pathway to success.

About Fed Point
FedPoint creates and operates digital benefits marketplaces that make it easy for our millions of federal and military customers to understand, select, and use their benefits. A subsidiary of John Hancock Life & Health Insurance Company, FedPoint was founded in 2002 and is headquartered in Portsmouth, NH.

Our mission
Create and deliver world-class benefits experiences for our customers, clients, and business partners.

Department: Infrastructure & IT Management
Reports to: Manager, IT Infrastructure
FLSA Status: Exempt
Location: Onsite with rotating on-call responsibilities

FedPoint is seeking a highly skilled Network Engineer to secure, design, and maintain our enterprise network infrastructure in a high-availability, metrics-driven environment. This is a hands-on technical role focused on network architecture, firewall management, cloud integration, and operational excellence across a growing hybrid infrastructure footprint.

If you thrive in 24x7 environments, enjoy solving complex network challenges, and want to play a critical role in protecting mission-critical systems, we want to hear from you.

Network Architecture, Security & Cloud Engineering – 60%

• Lead complex network and firewall architecture initiatives
• Troubleshoot advanced network issues and provide root cause analysis
• Configure and manage Palo Alto and Cisco firewalls, including application-layer controls
• Design and implement network segmentation and micro-segmentation strategies
• Deploy and optimize secure wireless infrastructure
• Secure and monitor external vendor connections (S2S VPN, FTP, and other methods)
• Manage load balancers, WAF, and DNS tools for redundancy and availability
• Support migration and expansion into AWS
• Operate within strict change control and uptime requirements

Monitoring & Performance Management – 10%

• Develop network monitoring and alerting practices
• Manage configuration backups and patching schedules
• Report on performance and availability metrics

Security Collaboration & Compliance – 10%

• Partner with Security Engineering on network security strategy
• Implement security recommendations
• Support HIPAA compliance and regulatory standards

Documentation & Knowledge Sharing – 5%

• Maintain detailed network documentation
• Cross-train team members to ensure continuity and operational resilience

Capacity Planning & Vendor Management – 5%

• Analyze trends and forecast capacity needs
• Evaluate and negotiate hardware, software, and service purchases

Infrastructure Support & Special Projects – 5%

• Provide cross-technology support and contribute to infrastructure initiatives

• Cisco switches and routers
• AWS
• VMware Infrastructure
• Windows Server and Windows 11 Enterprise
• Sentinel One, Service Now, SharePoint Online

• Minimum 5 years of experience in a 24x7 production environment
• Strong expertise in routing, switching, and next-generation firewalls
• Hands-on experience with Palo Alto security features (App-, Threat Prevention, VPNs)
• Knowledge of load balancers, DNS, DHCP, and network protocols
• Experience supporting hybrid cloud environments (AWS preferred)
• Bachelor’s degree or equivalent military experience preferred
• Network/security certifications preferred (PCNSA, PCNSE, CCNA, CCNP)
• Ability to manage multiple priorities with urgency and discipline
• Willingness to participate in rotating on-call schedule and onsite support as needed

Location: Portsmouth, NH

Schedule: Hybrid 2 days in the office, with up to 3 days telework - Monday-Friday

Why Join Us?

At Fed Point , our mission is to create and deliver world-class benefits experiences for our customers, clients, and business partners.

We offer a dynamic work environment where innovation and collaboration are encouraged. You'll have the opportunity to make a significant impact while honing your skills and advancing your career.

In addition to working for a company with…