IT Solutions Analyst

As an IT Solutions Analyst for Irving Oil’s IT team, your primary responsibility will be to collaborate with vendors and partners in order to support new and existing site setups for dealer settlement. You’ll work remotely, providing technical assistance for Retail and Fleet site technology. This involves troubleshooting retail component issues, utilizing your customer service mindset and sense of urgency. Additionally, your understanding of networking will be crucial as you work within a team to install and support network infrastructure.

The role requires shift flexibility, including rotational on-call and after-hours work, as well as occasional travel.

• Work Environment – Be a part of a collaborative environment that cultivates individual growth!
• Competitive Compensation – Including an annual bonus plan, and 401k company matched up to 4% Flexible Benefits Plan - Including health, dental and vision, as well as short and long-term disability, life insurance, and paid paternal leave.
• Paid Vacation - Plus an annual option to purchase additional vacation, too.
• Wellness Support – With an annual wellness allowance, paid personal care days, and a 24/7 Employee & Family Assistance Program
• Opportunity to give back to some amazing causes in our community - You chose when and where to make an impact through an annual paid volunteer day, company volunteer opportunities, and an annual donation matching

• Basic knowledge in hardware and/or software
• Basic background in databases
• A willingness to learn new technologies.
• A positive, “how can we do this” attitude for troubleshooting.
• Training site personnel on how to use new technology.
• An ability to influence without authority when working with various stakeholders.
• Manage software licensing, hardware deployment, and associated upgrades.
• Log, track, troubleshoot, and resolve open tickets through incident management tools.
• Support retail and fleet sites onboarding and changes with Merchant Service Providers and internal departments.
• Database Table maintenance for Retail and Fleet location, files type, promotions, fees, analyze reject inside Irving Applications.
• An ability to work flexible hours, when necessary.

• Strong ability to work as part of a team, network, and build relationships.
• Strong interpersonal, organizational, and communication skills.
• Networking knowledge.
• Customer service mindset and a positive approach to problem solving.
• Willingness to learn new technologies.

• Post-secondary education in Business, IT, Computer Science, related discipline, or equivalent experience.
• 2+ years of experience working in an IT team is an asset
• Retail IT experience is an asset
• Experience with database maintenance is an asset
• Experience with POS (point-of-sale) technology and fuel POS technology is an asset

Information Technology

Diploma / Certification:
Information Technology