Application Support Specialist; Custom Apps & Site Support

Application Support Specialist (Custom Apps & Site Support)

At Novocure, every role contributes to extending the lives of people living with cancer. As an Application Support Specialist you will be responsible for supporting internally developed and custom external facing business applications with a primary focus on platforms supporting patient and healthcare provider operations. This role serves as a primary operational support resource and subject matter contact, partnering with business stakeholders, development teams, consultants, vendors, and internal IT teams to ensure issues, incidents, defects, and service requests are effectively investigated, communicated, escalated, and resolved in alignment with Novocure’s operational standards.

In addition to supporting priority external applications, the Application Support Specialist will provide broader application support across Novocure’s application portfolio, including troubleshooting, user guidance, training, testing coordination, documentation, approved workarounds, and operational readiness activities. This role will contribute to application stability, continuous improvement initiatives, and overall user experience across supported platforms.

This role will also provide limited operational support for site level technology needs at the Portsmouth, New Hampshire office, serving as a local escalation point and operational backup for Regional and Site Technology Managers when required.

The ideal candidate will possess strong analytical, organizational, and communication skills, the ability to develop deep functional expertise in priority applications, and the flexibility to support both enterprise application operations and local technology needs within a fast-paced global environment.

This is a full‑time, exempt position based in our Portsmouth, New Hampshire office, reporting to the Head of Global IT Support Services.

• Serve as a primary support resource and escalation point for internally developed and custom external facing business applications supporting patient and healthcare provider operations
• Triage, investigate, and coordinate resolution of application incidents, service requests, defects, and operational issues while assessing business impact and appropriate escalation paths
• Develop and maintain deep functional knowledge of supported application workflows, integrations, business processes, and user experience considerations
• Partner closely with business stakeholders, application owners, development teams, consultants, vendors, and internal IT teams to resolve issues, improve system reliability, and support continuous improvement initiatives
• Support testing, validation, release coordination, and operational readiness activities for application enhancements, fixes, upgrades, and deployments
• Clearly document and communicate root causes, reproduction steps, business impact, and proposed solutions to technical teams and stakeholders as needed
• Provide timely and professional user support, guidance, training, approved workarounds, and knowledge sharing through the creation and maintenance of application documentation, support procedures, and training materials

• Assist in supporting Novocure’s broader application portfolio by managing assigned tickets, troubleshooting issues, and coordinating escalations in accordance with established support processes and service level expectations
• Identify recurring issues, operational risks, and business impacting incidents requiring escalation or cross functional coordination

• Serve as a local escalation point for technology related issues within the Portsmouth office when required
• Provide limited operational backup support for site level technology needs, including workplace technology and conference room support
• Coordinate with Facilities, vendors, Regional and Site Technology Managers, and Global IT teams to support resolution of site related incidents and operational issues
• Assist with incident coordination and communication during high impact or…