IT Systems & Support Technician

About the Role

We are seeking a dependable and service-oriented IT Systems Specialist to join our IT department supporting our growing Portsmouth, New Hampshire office.

The immediate focus of this role will be helpdesk support and maintaining a consistent, approachable IT presence within the Portsmouth office. The ideal candidate is a patient communicator and hands-on problem-solver who is comfortable assisting employees with varying levels of technical experience.

Additional focus will be directed towards Microsoft Azure, Microsoft 365, Intune, Entra , and Cisco Meraki infrastructure. Other main initial responsibilities of this role will be assisting the Portsmouth office asset management and e-cycling effort. This individual will work closely with the Portsmouth-based IT Operations Specialist as their team lead along with other members of the IT department.

• Serve as a primary point of contact for day-to-day IT support requests within the Portsmouth office and enterprise helpdesk system.
• Provide support for hardware, software, printers, connectivity, and Microsoft 365 systems.
• Provide patient, hands-on technical support to employees across a range of skill levels.
• Monitor, prioritize, document, and resolve helpdesk tickets.
• Escalate complex or security-related issues to the appropriate IT team member.

• Configure, deploy, troubleshoot, and recover laptops, monitors, printers, and other technology equipment.
• Support employee onboarding, offboarding, equipment replacement, and device refresh activities.
• Maintain accurate asset assignments, serial numbers, locations, conditions, and lifecycle records.
• Conduct inventory reviews and resolve discrepancies within the asset-management system.
• Organize equipment designated for deployment, repair, storage, reuse, or disposal.

• Assist with administrative and troubleshooting activities in Microsoft Azure, Microsoft 365, Intune, and Entra .
• Support basic administrative tasks within Cisco Meraki dashboards.
• Assist with troubleshooting office network connectivity, wireless access, and other common network issues.
• Participate in cloud, endpoint, and network projects based on department needs and experience.

• Prepare retired technology equipment for secure recycling, reuse, or disposal.
• Inventory, label, sort, and document equipment before vendor pickup.
• Assist with secure data sanitization and maintain available disposal records.
• Coordinate e-cycling activities with IT team members.

• 2–4 years of experience in an IT helpdesk, desktop support, or systems specialist role.
• Experience troubleshooting Windows computers, Microsoft 365 applications, printers, peripherals, and connectivity issues.
• Familiarity working within Microsoft Azure, Microsoft 365, Intune, and/or Entra .
• Experience configuring and deploying end-user technology.
• Experience with an enterprise helpdesk solution.
• Strong customer service, communication, and problem-solving skills.
• Demonstrated patience when supporting employees with varying levels of technical knowledge.
• Strong organizational skills and attention to detail.
• Ability to work independently while collaborating closely with other IT team members.
• Availability to work on-site in Portsmouth every scheduled workday for the full assignment period.
• Ability to safely handle and move computers, monitors, printers, and related equipment, with or without reasonable accommodation.
• Must be a U.S. citizen.

• Experience with IT asset-management or inventory-management platforms.
• Familiarity with e-cycling, secure data sanitization, or IT asset disposition.
• Familiarity with Cisco Meraki or another network-management platform.
• Experience creating technical documentation or end-user training materials.
• CompTIA A+, Net+, Sec+, Microsoft Certified, or other industry certifications.

• Become a trusted technology resource for a busy government contractor office.
• Take ownership of day-to-day IT support and contribute to the continued improvement of helpdesk operations.
• Work closely with an experienced IT team and participate in department-wide projects and initiatives.
• Develop deeper hands-on experience with Microsoft Azure, Intune, Entra , Microsoft 365, and Cisco Meraki technologies.
• Expand your responsibilities over time across endpoint management, asset management, networking, and cloud administration.
• Build a long-term career path within a growing IT department.