IT Help Desk Technician Level 1 | Windows Support

Date Posted: 08/20/2026

Hiring Organization:
Rose International

Position Number: 506061

Industry: Insurance

Job Title:

IT Help Desk Technician Level 1 | Windows Support

Job Location:

Portsmouth, NH, USA, 03801

Work Model:
Hybrid

Work Model Details:
Hybrid, onsite 2 days a week

Shift: Multiple shift available

Employment Type:

Temporary

FT/PT:
Full-Time

Estimated Duration (In months): 12

Min Hourly Rate($): 18.00

Max Hourly Rate($): 20.00

Must Have Skills/Attributes:
Customer Service, Help Desk, Technical

Experience Desired:
Experience providing Level 1 technical support and troubleshooting Windows operating systems (2+ yrs);
Experience in troubleshooting Windows operating systems, PC hardware/software, network connectivity (2+ yrs);
Experience in resolution of technology-related issues through telephone, email, or web channels (2+ yrs)

Required Minimum Education:

High School Diploma or equivalent

** C2C is not available**

• High School Diploma

• Reliability and flexibility are extremely important
• Strong customer service skills
• Effective listening skills
• Strong written and verbal communication skills
• Good problem-solving skills and decision-making ability
• Technical aptitude with PC literacy
• Basic knowledge of Windows operating systems
• Strong enthusiasm and desire to learn
• Self-motivation and organization
• Ability to learn and apply technical information in a fast-paced, demanding work environment
• Ability to follow policies and procedures with attention to detail
• Strong, stable internet connection
• Ability to connect via Ethernet cable rather than a wireless connection

• The IT Help Desk Agent acts as a single point of contact for customers seeking resolution of technology-related issues through telephone, email, or web channels
• This role provides Level 1 technical support for low- to medium-complexity issues and requires the ability to troubleshoot, analyze, resolve, track, elevate and accurately document technical problems
• The Help Desk Agent supports network and email connectivity, computer operating systems, hardware and software, internally developed applications, and mainframe and midrange operations
• The position requires strong customer service, effective listening, and excellent written and verbal communication skills, along with good problem-solving and decision-making abilities
• Candidates should have technical aptitude, PC literacy, and basic knowledge of Windows operating systems, as well as the ability to learn and apply technical information in a fast-paced and demanding work environment
• The role requires reliability, flexibility, self-motivation, organization, attention to detail, and adherence to established policies and procedures
• The position includes a 3-week instructor-led training program to support the development of the technical knowledge and skills required for the role
• A strong, stable internet connection is required, and candidates must be able to connect via Ethernet cable rather than a wireless connection

• Act as a single point of contact via telephone, email, or web for resolution of technology-related issues
• Document customer requests in the incident tracking system
• Support network and email connectivity, computer operating systems, hardware and software, internally developed applications, mainframe, and midrange operations
• Interact with customers and peers to diagnose and resolve problems
• Troubleshoot, analyze, resolve, track, and accurately document various technical problems
• Support features, functionality, and usage of specific applications
• Provide Level 1 technical support of low- to medium-complexity issues
• Provide input and updates to the technical knowledge base as necessary
• Adhere to…