Program Management Office; PMO Manager
Listed on 2026-03-04
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Management
Operations Manager, Program / Project Manager, Business Management
Title: PMO Manager - Professional Services Delivery
Reports To: SVP Account Management Services
Location: Remote with preference for east coast candidates
Opportunity Overview:A fast growing SaaS ecommerce company is searching for a PMO Manager who has led customer-facing delivery inside a creative agency, web development firm, or SaaS Professional Services organization. This person will lead delivery operations across a high-volume Professional Services organization that delivers website builds, enhancements, and ongoing client services.
Candidates whose backgrounds are primarily internal program management, IT, infrastructure, manufacturing, construction, capital projects or enterprise transformation transformation will not be a fit for this role.
Only candidates in US considered. Strong preference for those on east coast for frequent travel to New Hampshire for in-person collaboration.
Background That Fits This Role Well- 8+ years of experience in customer-facing Professional Services delivery, delivery operations, or PMO leadership in a SaaS, web development, or creative agency environment.
- 3+ years of direct people leadership, managing client-facing Project Managers or delivery leads.
- Hands‑on experience owning or operating within a PMO, with responsibility for delivery governance, standards, and consistency across multiple projects.
- Demonstrated success managing delivery capacity, utilization risk, and portfolio‑level execution, not just individual projects.
- Comfort operating in a waterfall or deadline‑driven delivery model, rather than pure Agile product development environments.
- Practical, hands‑on understanding of Professional Services economics, including time tracking, billable utilization, forecasting, and how delivery decisions impact margin and revenue.
- Experience producing and interpreting executive‑level delivery and revenue reporting, with the ability to translate data into recommendations and decisions.
- Hands‑on experience operating or supporting PSA‑driven delivery environments (time tracking, utilization, reporting), not just project planning tools.
- Strong cross‑functional collaboration skills, especially partnering with Finance, Sales, and Services leadership.
- A working knowledge of PMI‑based project management frameworks and governance standards, with the ability to apply structure without over‑engineering.
- A leadership style that is structured, hands‑on when needed, empathetic, and effective at bringing repeatability and calm to fast‑moving delivery teams.
- PMP or similar program management certification is strongly preferred.
- Lead the Project Management Office for Professional Services.
- Lead delivery across dozens to hundreds of concurrent, deadline‑driven client projects.
- Directly manage and coach a small team of Project Managers.
- Own project intake discipline and start‑date governance.
- Monitor capacity, utilization, and delivery risk across a large project portfolio.
- Translate delivery data into clear insights and recommendations for senior leadership.
- Partner closely with Finance and Services leadership on forecasting and execution.
- Play a key role in defining requirements for a future Professional Services Automation platform.
- Health, dental, vision, and 401(k) plans.
- Unlimited Flexible Time Off (FTO).
- Minimal travel, estimated 10% annually.
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