Assistant Director of Housing & Financial Stability

This hybrid position may be based in either our Concord, NH or Portsmouth, NH office.

Granite United Way’s Vision is to be the preferred way people work together to build a community that values its collective responsibility to care for each other. All employees at Granite United Way are integral to our ability to achieve our mission. Performance of the job duties outlined below will enable us to follow through on our promises to the communities we serve.

We're looking for a dynamic candidate that takes initiative in advancing our mission by improving the quality of people’s lives through strategies that promote financial stability and expand access to affordable housing and support services among individuals and families across New Hampshire and Windsor County, Vermont.

The Assistant Director of Housing & Financial Stability plays a key role in advancing Granite United Way’s efforts to develop, implement, and support effective strategies for financial stability, including housing access and homelessness prevention. The Assistant Director manages the operations of three current programs (Key Connect NH, Mission Zero Landlord Incentives, Volunteer Income Tax Assistance or “VITA”), helps build community partnerships (landlords, service providers, volunteers, funders), and supports resource development activities.

The Assistant Director ensures that housing and economic mobility solutions are strategically aligned with Granite United Way’s broader impact portfolio and cross-sector efforts, collaborating across initiatives such as 211 NH, NH Care Connections, Public Health Networks, Family Resource Centers, and the Recovery Friendly Workplace initiative to address the root causes of instability and promote long-term well-being.

• Implement day-to-day operations for Key Connect NH, the Mission Zero Landlord Incentive Program, and VITA including maintaining contracts, policies, procedures, and partner agreements.
• Ensure compliance with donor and grant requirements, including accurate, timely financial and programmatic reporting.
• Build, strengthen and foster strategic connections with key organizations and institutions throughout New Hampshire, with a focus on those that serve vulnerable populations, including: landlords, tenant advocates, government, funders, and nonprofits partners.
• Support fundraising and development efforts to ensure adequate funding for program maintenance and expansion.
• Contribute to program sustainability planning, including identifying growth opportunities and strengthening funding pipelines.
• Administer program payments and stipends; ensure accurate recordkeeping to meet reporting and audit requirements.
• Monitor program performance, compile outcome data, and provide recommendations to inform program improvements.
• Serve as the primary liaison with IRS, DHHS, Community Mental Health Centers, property providers, and tenants.
• Provide one-on-one tenant support as needed, including housing needs assessment, stability planning, resource and referral navigation, landlord negotiation, mediation, fair housing counseling, and ongoing coaching or case management.
• Train partner agencies on program eligibility, processes, and use of Key Connect’s housing search platform, Pad mission.
• Provide ongoing training and technical assistance to case managers, navigators, and housing specialists on effective use of Key Connect NH.
• Assess opportunities for growth of VITA program, including site additions, increased volunteers, and enhanced remote options. Implement changes and evaluate results with a focus on quality.
• Participate in regional and statewide networks addressing homelessness, housing insecurity, and financial stability, helping to elevate GUW’s profile while staying informed on emerging trends and best practices in prevention.

• Knowledge of housing and financial stability resources, public benefits, landlord engagement, and community services
• Knowledge of federal, state, and local government, nonprofit and public health systems and effective systems change strategies
• Knowledge of diversity, equity and inclusion principles and strategies to apply them
• F…