Animal Care Supervisor

Want to help pets live their best lives?
We’re proud to be where the pets go and where the pet people go. If you want to make a real difference, create an exciting career path, feel welcome to be your whole self, and nurture your wellbeing,
Petco is the place for you
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Petco is a brand that has been helping pets and pet parents for more than 60 years. We operate in more than 1,500 stores, 250 Vetco hospitals, and eight distribution centers across the U.S., Mexico, and Puerto Rico. Through Petco Love, we support thousands of animal welfare groups and have helped find homes for around 7 million animals.

As the Companion Animal Supervisor, you will lead the health, care, and presentation of our live animals while driving sales, customer experience, and operational excellence within the Companion Animal and Aquatics departments. You will coach partners, maintain high animal welfare standards, and achieve sales, margin, and shrink goals.

• Ensure the health, safety, and well‑being of all live animals through strict adherence to Petco standards, policies, and veterinary protocols.
• Perform and oversee hourly animal health checks, wellness cards, and required documentation.
• Handle, care for, and document adoption animals correctly.
• Respond immediately to sick or injured animals in alignment with veterinary protocols.

• Coach and mentor partners to deliver confident, compassionate, and knowledgeable customer interactions.
• Create a welcoming, engaging environment in the Companion Animal and Aquatics areas through high presentation standards.
• Promote a positive culture of teamwork, inclusion, and collaboration.
• Lead by example, modeling Petco’s selling behaviors and customer service expectations.

• Drive Companion Animal and Aquatics sales, margin, and shrink performance through disciplined execution.
• Use business insights to analyze trends, identify opportunities, and implement improvement plans.
• Order live animals to balance animal welfare, inventory levels, sales, and margin goals.
• Support Omni‑Channel execution, including BOPUS, ship‑from‑store, curbside, and endless aisle.
• Serve as Leader on Duty, supporting Pet Care Center operations, communication, safety, and compliance.

• Execute Companion Animal and Aquatics operations including animal care, maintenance, ordering, regulatory compliance, and veterinary partnerships.
• Complete all animal maintenance tasks according to the Maintenance Task List.
• Maintain operational, safety, and regulatory standards at all times.
• Achieve high standards of cleanliness, care, and visual presentation in all animal areas.

• Process transactions efficiently while delivering a great customer experience.
• Monitor sales, margin, and inventory reports to support department performance.
• Share product and animal care knowledge to help customers make informed decisions using Petco’s selling strategy.
• Assist with additional duties as needed to support business needs.

• Train, coach, and develop partners in animal care, selling behaviors, and operational routines.
• Provide ongoing feedback and support to strengthen partner performance and engagement.

• Animals are healthy, safe, and cared for to Petco’s highest standards.
• Customers trust the team’s expertise and return for guidance and solutions.
• The Companion Animal department meets or exceeds sales, margin, and shrink goals.
• Partners are confident, well‑trained, and proud of the care they provide.

• High school Diploma or GED preferred.
• 1+ year of supervisory experience, preferably in a pet retail environment.
• Strong knowledge of companion animals, aquatics, and animal care practices.
• Excellent communication, organizational, and interpersonal skills.
• High focus on customer service and people development.

This role is primarily performed in a Pet Care Center retail environment. The Supervisor is expected to be regularly present on the sales floor, engaging with partners, customers, and pets. Requirements…