Front Office Associate

The Portsmouth Marriott Hotel is looking for a Front Desk Receptionist to join the Front Desk team!

We are looking for an enthusiastic Front Desk Receptionist wanting to assist in ensuring all our guests have a wonderful stay at the world leading hospitality company Portsmouth Marriott Hotel. Located near famous landmarks such as the Spinnaker Tower has a range of amenities including:
Cast Iron Bar & Grill, our signature restaurant and fitness centre.

The Portsmouth Marriott Hotel provides exceptional, personal, and friendly service whilst catering to a variety of guests.

At Portsmouth Marriott there is the opportunity to progress your career in a supportive environment!

As the Front Desk Receptionist you will…

• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
• Confidently all payment types such as room charges, cash, checks, debit, or credit.
• Coordinate with Housekeeping to track readiness of rooms for check-in.
• Supply guests with directions and information regarding property and local areas of interest.
• Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system.
• Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
• Embrace the Marriott culture
• Perform other reasonable job duties as requested by Supervisors.
• Flexible approach to working hours including evening, weekends & bank holidays

A successful Front Desk Receptionist is someone who…

• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
• Strong Communication skills & interpersonal skills
• Excellent level of spoken and written English
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Able to work independently and within a team

In return for your hard work, the Front Desk Receptionist will receive…

• Discounted stays at over 7,300 hotels worldwide!
• Discounted food & drink in all our restaurants and bars
• Discounts for your friends and family
• Free use of Leisure Club facilities
• Wellness and mental health programmes
• 20 Holiday days
• Double pay for bank holidays
• Gratuities
• World class training and development
• Unlimited career opportunities (internationally and locally)
• Half price cinema tickets
• Specially curated discounts in thousands of shops and discount in Swindon Designer Outlet
• Staff parties
• Free meal on shift
• Free car parking
• Service awards and recognition gifts

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Compensation:
To be discussed