Front Office Associate
Listed on 2026-10-20
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Hospitality / Hotel / Catering
Hotel Front Desk, Front Desk/Receptionist, Guest Services
The Portsmouth Marriott Hotel is looking for a Front Desk Receptionist to join the Front Desk team!
We are looking for an enthusiastic Front Desk Receptionist wanting to assist in ensuring all our guests have a wonderful stay at the world leading hospitality company Portsmouth Marriott Hotel. Located near famous landmarks such as the Spinnaker Tower has a range of amenities including:
Cast Iron Bar & Grill, our signature restaurant and fitness centre.
The Portsmouth Marriott Hotel provides exceptional, personal, and friendly service whilst catering to a variety of guests.
At Portsmouth Marriott there is the opportunity to progress your career in a supportive environment!
As the Front Desk Receptionist you will…
- Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
- Confidently all payment types such as room charges, cash, checks, debit, or credit.
- Coordinate with Housekeeping to track readiness of rooms for check-in.
- Supply guests with directions and information regarding property and local areas of interest.
- Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system.
- Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
- Embrace the Marriott culture
- Perform other reasonable job duties as requested by Supervisors.
- Flexible approach to working hours including evening, weekends & bank holidays
A successful Front Desk Receptionist is someone who…
- Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
- Strong Communication skills & interpersonal skills
- Excellent level of spoken and written English
- Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
- Able to work independently and within a team
In return for your hard work, the Front Desk Receptionist will receive…
- Discounted stays at over 7,300 hotels worldwide!
- Discounted food & drink in all our restaurants and bars
- Discounts for your friends and family
- Free use of Leisure Club facilities
- Wellness and mental health programmes
- 20 Holiday days
- Double pay for bank holidays
- Gratuities
- World class training and development
- Unlimited career opportunities (internationally and locally)
- Half price cinema tickets
- Specially curated discounts in thousands of shops and discount in Swindon Designer Outlet
- Staff parties
- Free meal on shift
- Free car parking
- Service awards and recognition gifts
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Compensation:
To be discussed
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