Police Records Technician I

GENERAL STATEMENT OF JOB

Under general supervision, this position is responsible for highly confidential administrative work, involving input, retrieval, research, update and filing of criminal and other law enforcement records. Reports to a Police Sergeant.

Assists, queries and or disseminates criminal history information, National Crime Information Center (NCIC) entries, hits and warrant information to authorized law enforcement personnel, Portsmouth General District Courts, Patrol Officers and detectives; and enters, modifies and cancels information on the National Crime Information Center (NCIC) and the Virginia Criminal Information Network (VCIN).

Assists with citizens’ reports, crime line reporting, and provides citizen with information assistance; answers and compiles information from anonymous callers and forwards to appropriate areas; receives and records tow/impound/repossession information.

Collects, enters and maintains felony criminal case files in applicable Records Management System (RMS); and enters, modifies and voids parking ticket data into the Ticket Trax computerized system.

Processes and files subpoenas and updates and maintains police personnel “in-box” folders, and reviews offense reports, accident reports and other police records daily for routine quality control.

Performs quality customer service to the public to include the provision of police reports, fingerprinting, felon registrations, local criminal record checks, collection of fees and parking ticket fines; issues and receives a variety of equipment, to include vehicle assignment, from police personnel; takes non-emergency police reports from citizens.

Performs other duties as assigned. Individual assignments will be determined by supervisor based on current workload and department needs.

Knowledge of Job:
Has thorough knowledge of administrative and data-entry duties. Has thorough knowledge of the VCIN/NCIC and PISTOL computer system operations. Has considerable knowledge of the police department as a whole. Has general knowledge of police procedure and protocol. Is able to maintain effective files, records and reports and perform data entry of information. Is able to enter, retrieve, review and edit data using applicable systems.

Is able to exercise sound judgment in emergency situations and under time constraints. Is able to withstand long periods of visual concentration. Is able to speak clearly, distinctly and politely. Is able to exercise both courtesy and tact in constantly dealing with the public. Is able to establish and maintain effective working relationships as necessitated by work assignments.

Quality of Work:
Maintains high standards of accuracy in exercising duties and responsibilities. Exercises immediate remedial action to correct any quality deficiencies that occur in areas of responsibility. Maintains high quality communication and interacts with all co-workers and the general public in a professional manner.

Quantity of Work:
Maintains effective and efficient output of all duties and responsibilities as described under “Essential Job Functions.”

Dependability:
Assumes responsibility for doing assigned work and for meeting deadlines. Completes assigned work on or before deadlines in accordance with directives, city policy, standards, and prescribed procedures. Accepts accountability for meeting assigned responsibilities in the technical, human, and conceptual areas.

Attendance:
Attends work regularly and adheres to city policies and procedures regarding absences and tardiness. Provides adequate notice to supervisor with respect to vacation time and time-off requests. Initiative and Enthusiasm:
Maintains an enthusiastic, self-reliant, and self-starting approach to meeting job responsibilities. Strives to anticipate work to be done and initiates proper and acceptable direction for the completion of work with a minimum of supervision and instruction.

Judgment:
Exercises analytical judgment in areas of responsibility. Identifies problems or situations as they occur and specifies decision objectives. Identifies or assists in identifying alternative solutions to…