Customer Service Specialist

General Statement of the Job & Essential Functions GENERAL STATEMENT OF JOB

Under general supervision, this position performs a variety of routine administrative and fiscal functions, to include preparing and processing financial information specific to programs offered through the department, cashiering, and providing quality customer service to visitors, guests, and the general public. Reports to the Museum Services Specialist.

Performs routine to complex professional accounting activities involving preparation, data entry and maintenance of financial records and reports; processes payments for departmental programs, services and purchases; and performs database management and cashiering.

Prepares program expenses reports; maintains detailed records of transactions, checks issued and related information; retrieves information for external audit; performs reconciliations to ensure transactions are recorded accurately and in a timely manner; and research discrepancies and takes proper steps to resolve matters.

Interacts with the public and others outside the work unit to obtain and provide information and assistance in a variety of circumstances; may screen and respond to inquiries and complaints; provides information on department policies and procedures; performs other similar types of administrative support activities; responsible for maintaining filing and record systems.

Performs other related work as required. Individual assignments will be determined by supervisor based on current workload and department needs.

Knowledge of Job: Has considerable knowledge of the application of established bookkeeping and accounting principles and techniques. Has considerable knowledge of state and local fiscal regulations, policies, and procedures with respect to accounts payable. Has considerable knowledge of modern office practices and procedures. Has considerable knowledge of arithmetic, spelling, grammar, punctuation and vocabulary. Has considerable knowledge of the policies and procedures, organization and function of the department.

Is skilled in the operation of common office equipment, including popular computer-drive word processing, spreadsheet and file maintenance programs. Is able to screen communications and, based on content, handle independently or route to proper source. Is able to correct spelling, grammatical, punctuation and typing errors. Is able to use independent judgment in organizing and establishing format. Is able to gather information from a variety of sources and draft documents.

Is able to establish and maintain moderately complex files. Is able to communicate effectively orally and in writing.

Quality of Work: Maintains high standards of accuracy in exercising duties and responsibilities. Exercises immediate remedial action to correct any quality deficiencies that occur in areas of responsibility. Maintains high quality communication and interacts within department and division, and with co‑workers and the public.

Quantity of Work: Maintains effective and efficient output of all duties and responsibilities as described under “Essential Job Functions.”

Dependability: Assumes responsibility for doing assigned work and meeting deadlines. Completes assigned work on or before deadlines in accordance with directives, city policy, standards and prescribed procedures. Accepts accountability for meeting assigned responsibilities in the technical, human and conceptual areas.

Attendance: Attends work regularly and adheres to city policies and procedures regarding absences and tardiness. Provides adequate notice to higher management with respect to vacation time and time‑off requests.

Initiative and Enthusiasm: Maintains an…