Emergency Services Project Manager

EMERGENCY SERVICES PROJECT MANAGER

Rainbow Restoration of Chesapeake | Portsmouth, VA

Hampton Roads — Chesapeake, Portsmouth, Suffolk, Virginia Beach

Full-Time | In-Person

Rainbow Restoration of Chesapeake is a growing emergency services and restoration company serving Hampton Roads. We are part of the Neighborly family of home services brands — national systems, local accountability.

We are looking for someone who takes a water-damaged, mold-affected, or boarded-up property and does not stop until it is documented, dried, cleared, billed, and the customer is taken care of — without being chased, prompted, or managed each step of the way.

• Inspect water, mold, and board-up losses; build complete scope packages within 24 hours.
• Own all adjuster communication: authorizations, drying updates, and supplement submissions.
• Call every customer within 4 hours of inspection with findings, next steps, and direct contact.
• Run mold jobs from protocol kick-off through IH coordination and clearance.
• Release board-up billing packets on-site the same day the job is complete.
• Brief and develop the lead tech — written feedback on documentation quality weekly.
• All job management systems and production dashboards current before end of every shift.
• Ensure scope packages submitted within 24 hours of every inspection.
• All project communication owned directly: customer, adjuster, property manager, and subcontractors — you do not delegate relationships.
• Water mitigation and mold jobs billed timely after equipment pull and clearance receipt; board-up billed same day as job completion.
• Documented adjuster contact at every drying threshold and authorization trigger—minimum every 48 hours on active insurance jobs.
• Customer educated and communicated with throughout the entire mitigation process.
• GP targets hit by job type; your number is known before the production meeting, not at it.
• Every water job with mold indicators flagged, documented, and a mold scope conversation initiated — you do not wait to be told.

We are open to three types of candidates: PROVEN, EMERGING, POTENTIAL. Non-negotiable at every level: ownership mentality, detail discipline, GP awareness, communication ownership, composure under pressure, and openness to direct accountability.

• 2+ years in water mitigation, mold remediation, or restoration project management (customer-facing and documentation responsibility, not just field labor) preferred.
• Direct adjuster relationship management experience: authorizations, supplements, drying approvals.
• IICRC WRT preferred at hire; ASD and AMRT preferred.
• Job management software, moisture documentation tools, Microsoft 365;
  Xactimate at review level.
• Valid Virginia driver's license, clean record; ability to pass background and drug screening.

• Base salary commensurate with experience; range discussed at interview.
• Performance bonus tied to GP targets, billing cycle time, and documentation quality.
• Health, vision, and dental insurance.
• Paid time off, paid holidays, and 401(k).
• Company vehicle or vehicle allowance.
• Paid IICRC certification path.
• Structured 30/60/90-day onboarding plan — clear expectations from Day 1.
• Advancement path as the company grows.
• Monday–Friday; after-hours emergency required.