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Senior Customer Service Lead & On‑Site Leader
Job in
Portsmouth, Virginia, 23703, USA
Listed on 2026-07-31
Listing for:
Pep Boys
Full Time
position Listed on 2026-07-31
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Pep Boys is seeking a Customer Service Lead to act as a trusted on-site leader in the service center, opening/closing per schedule and guiding team operations. The CSL will mentor staff, ensure safety/compliance, and uphold customer satisfaction while partnering with technicians and management to drive service quality and sales.
The role emphasizes customer focus, operational accountability, and the ability to manage escalations, with shifts that may include days, nights, weekends, and holidays.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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