Testing Center Specialist; Portsmouth

Title: Testing Center Specialist (Portsmouth)

Agency: Tidewater Community College

Location: Portsmouth - 740

FLSA: Nonexempt

Hiring Range: $14.31 per hour, part time

Full Time or Part Time: Part Time

Additional Detail

Tidewater Community College has served South Hampton Roads – both students and employers – for 50 years. It has grown from 1 campus into a regional educational and economic force. TCC is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 25,000 students in 2024-25. Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College (TCC) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions.

The college had 3,399 graduates in , 40 percent of whom pursued degrees that would let them transfer to 4-year institutions. Of South Hampton Roads residents enrolled in higher education 33% enrolled ’s institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges.

The Testing Center Specialist will support the overall operations and core testing functions of the Testing Center with a mission of service to students, faculty, staff, employers and community members.

• Administer comprehensive testing and support the core testing functions to include Virginia Placement Test, ACCUPLACER ESL, Distance Learning, IT Challenge exam, Nursing HESI A2, Nursing NACE, Nursing NHA, NAS2 Challenge exam, CLEP, TCC faculty makeup exams, online/hybrid course exams, testing for Office of Educational Accessibility, and exams from VCCS institutions and other college/universities, and others
• Provide support to Student Affairs departments such as Admissions & Enrollment, Counseling, Office of Educational Accessibility, and others as needed
• Actively participate in registration activities and on and off-campus recruiting community events
• Provide excellent customer service to both internal and external constituents in a fast-paced, high-volume environment.
• Promptly answers telephone calls, emails, and in-person inquiries from students, faculty, staff, and any other customer
• Administer test on and off-campus
• Compile statistical data for assessment reports.
• Maintain daily operation of Testing Center to include: preparing lab computers, cameras, & reference sheets, scheduling student appointments, preparing for appointments, seating students for testing, mailroom box, and other files as needed in accordance with TCC/VCCS policy.
• Obtain necessary credentials to administer various tests to students or other customers
• Other duties as assigned

• Knowledge of college admission policies, procedures, and programs of study
• Knowledge of student information systems;
  People Soft
• Knowledge of effective customer service techniques both in person and in an automated environment
• Ability to work independently as well as collaborate with administrators, faculty, and staff
• Ability to effectively communicate orally and in writing with a diverse public
• Ability to work in a fast-paced, high-volume environment
• Ability to work varied hours (weekends and evening) and locations (required)
• Demonstrated skill with operating a PC and experience with word processing, spreadsheet, and database software
• Ability to obtain necessary certifications for testing center during work hours within one month of employment

• Experience in student development and assessment services in a college or university
• Knowledge of assessment screening principles and measures
• Knowledge of state and federal policies regarding FERPA regulations