Specialist; Remediation​/Retention); Portsmouth Campus

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• Working Title:
  
  Progress Specialist (Remediation/ Retention) (Portsmouth Campus)
• Role Code: 29144-SW
• FLSA:
  Nonexempt
• Pay Band: 04
• Position Number: 295W0253
• Agency:
  Tidewater Community College
• Division:
  Tidewater Community College (Div)
• Work Location:
  
  Portsmouth - 740
• Hiring Range: $26.00 per hour, part time
• Telework options:
  No
• Bilingual or multilingual skill requirement or preference:
  No
• Work Schedule:
  
  9am-3:30pm Monday, Tuesday, & Thursday; 9am-4:30pm Wednesday; 25 hours per week to be scheduled; occasional evenings and weekends will also be required.
• Full Time or Part Time:
  Part Time
• Sensitive Position:
  No
• Open Until Filled:
  No
• Job Close Date: 10/29/2026
• Number of Vacancies: 1

Tidewater Community College has served South Hampton Roads – both students and employers – for 50 years. It has grown from 1 campus into a regional educational and economic force. TCC is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 25,000 students in 2024-25. Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College ( TCC ) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions.

The college had 3,399 graduates in , 40 percent of whom pursued degrees that would let them transfer to 4-year institutions. Of South Hampton Roads residents enrolled in higher education 33% enrolled ’s institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges.

Position Summary:

The Progress Specialist supports the college’s student success and retention goals by identifying and proactively assisting students at risk of academic failure or disengagement, particularly those who are Pell-eligible or underserved. The position focuses on early intervention for students not progressing toward 12 earned credits or experiencing challenges in gateway English and Math courses. The Progress Specialist plays a critical role in preventing student stop-outs through personalized outreach, timely referrals, and coordination with faculty and support services.

This Progress Specialist Recruitment is a grant funded position.

• Revise and relaunch early alert and academic progress report programs with a focus on gateway English and Math courses.
• Monitor alerts and academic performance of at-risk students using EAB Navigate and institutional data systems.
• Track credit accumulation and proactively engage students who are not progressing toward 12 credits.
• Conduct targeted outreach via phone, text, and email to students who disengage, stop attending, or are flagged through early alert systems.
• Provide proactive support to re-engage students and connect them to appropriate services.
• Refer students to academic tutoring, counseling, financial aid, academic coaching, and other student services.
• Serve as a liaison between students and campus resources to resolve barriers to…