Loan Servicing Specialist - Portsmouth NH

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.

Service Credit Union is seeking a full-time, on-site Loan Servicing Specialist who will play a strategic role in ensuring efficient, compliant, and member‑centric delivery of key operational functions as they relate to all loans held by SFCU. This role is also responsible for ensuring alignment of departmental performance with organization goals, and fosters a culture of excellence, control, and continuous improvement.

Will recognize superior member service and the protection of the credit union’s assets as the primary responsibilities. “Members are the priority at Service Credit Union, and every role at the credit union is responsible for supporting member solutions and contributing positively to the member experience.”

Compensation range: $22 - $24 per hour based on experience.

Location:

This is an on-site position. Candidates must live within 60 miles of our corporate office located at 3003 Lafayette Road, Portsmouth, NH to be considered for this position.

Benefits Include:

• Great health and dental benefits starting day one!
• PTO, long‑term disability, and paid holidays.
• 401k with 8% company contribution after one year of employment.
• Paid leave policy after 12 consecutive months of employment.
• Free confidential mental health support program with Talkspace.
• Free identify theft protection through Identity Force.
• Tuition reimbursement.
• Training and career growth opportunities.

• Ensure member inquiries are responded to and resolved immediately whenever possible
• Provide support, as needed, for escalated member needs
• Support and educate staff to provide superior member service
• Regular and reliable attendance is an essential function of this position
• Perform other duties as assigned

• Contribute to department SLA/KPIs as they relate to SFCU’s overall strategic plan
• Contribute to ensuring all loan servicing responsibilities are consistently accomplished with maximum proficiency and efficiency
• Accurate and executed documentation and retention of all necessary documentation to protect SFCU’s ability to collect payment
• Ability to analyze documentation for understanding of all loan products offered by SFCU
• Ability to assist members in utilizing SFCU’s products and services including online banking platform, external payments, and wires.
• Complete residential loan fundings through transfer from the applicable LOS to correspondent lender to core of any necessary data entry and completion of accurate transactions through the core
• Maintain accurate post-closing document tracking
• Complete member outreach
• Proactively aid all new members to assist with on boarding
• Work with management to develop and implement additional member outreach programs designed to educate borrowers/members on SFCU products and services
• Work with other departments on developing reporting for campaigns
• Assist with collection of REL delinquencies from 45 days delinquent to resolution or recommendation to management for additional collection efforts.
• Complete loss mitigation process from mailing through updating core
• Contribute to the department phone/Salesforce/email queues for all loan servicing related items
• Complete lien release process
• Process system maintenance loans
• Monitor reports related to servicing related items
• Generate letters related to loan servicing as needed
• Training and Documentation:
  Consistently review procedures and business practices to keep current with technological advances
• Recommend and draft new and revised policies/procedures for loan servicing responsibilities as needed

• Contribute to monthly, quarterly, and year-end reporting.

• Ens…