Programs Specialist III

Hiring Range: $55,916.38 to $71,985.48

Full Time or Part Time: Full Time

Under general supervision, is responsible for determining eligibility for public assistance programs and services to include securing and verifying case information. Provides oversight of complex cases, coaching and policy clarification to Benefit I & II Programs Specialist. Is also responsible for administrative duties in multiple benefits programs administered through the Department of Social Services. Reports to the Benefit Programs Supervisor. Responsible for reviewing the daily activities of benefit program specialists and administrative support staff, ensuring adherence to established policies, procedures and standards for multiple benefit programs as administered through Social Services, instructing and advising, as appropriate, and resolving problems as non‑routine situations arise;

reviews individual program cases and assists staff in difficult or complicated cases; interprets policy and advises staff, as necessary; and monitor case actions to insure accuracy and timely. Assists in staff development and training, performance management, employee relations, prioritizing and assigning work and related activities. Assists with processing applications by collecting and analyzing data from customers and various electronic sources.

Establish and maintain electronic files by utilizing documentary evidence to substantiate case determinations. Assist with identifying suspected fraud cases, preparing summaries of facts for fraud and over payment, representing the agency in hearings and court appeals and taking appropriate action as required; responds to state, federal and internal case review inquires; and reviews and maintains program and policy manuals and prepares reports as needed.

Represents agency on various committees, work groups, and organizations; attends a variety of meetings and conferences and in service training; receives and responds to inquiries from staff members and the community; provides information to public and employees regarding Social Services’ programs, policies and procedures; and performs emergency operations activities to include, but not limited to emergency shelter operations and disaster relief activities as necessary.

Make service referrals within the department and to other agencies as needed to resolve customer’s concerns. Performs other duties as assigned. Individual assignments will be determined by supervisor based on current workload and department needs.

Knowledge of Job:Has thorough knowledge of local, State and federal laws, ordinances, rules and regulations governing multiple benefit programs. Has thorough knowledge of the policies, procedures, rules and regulations of multiple benefit programs, as administered through the Social Services programs. Has thorough knowledge of the forms, documents and manuals associated with multiple benefit programs. Has thorough knowledge of the policies, procedures, rules and regulations of multiple benefit programs, as administered through the Social Services programs.

Has thorough knowledge of social work principles, techniques and practices and their application to multiple benefit casework problems. Has thorough knowledge of the forms, documents and manuals associated with multiple benefit programs. Has considerable knowledge of other programs administered through the Social Services Department, and through community human services agencies or volunteer groups. H other programs administered through the Social Services Department, and through community human services agencies or volunteer groups.

Has considerable knowledge of the social and economic factors…