Banquets Houseperson- On Call

Rivers Casino Portsmouth
3630 Victory Blvd.
Portsmouth, VA 23701, USA

Job Summary:

The Banquet Houseperson is responsible for maintaining the cleanliness, organization, and setup of banquet, meeting, and conference areas in accordance with established cleanliness and quality standards. This position plays a key role in supporting banquet operations by ensuring all event spaces are properly maintained, set up, and ready for guest use, while delivering professional and courteous service to both guests and team members.

Available Shifts

Supervisory Responsibilities:

• None

Duties/Responsibilities:

• Maintain cleanliness of banquet, meeting, and conference areas, including vacuuming, mopping, sweeping, shampooing carpets, cleaning floors, and removing trash.
• Stock and organize supply rooms, ensuring adequate inventory levels are maintained.
• Report maintenance deficiencies promptly for repair or replacement.
• Ensure all equipment is in proper working condition and report any defects.
• Assist with banquet setups and breakdowns to ensure efficient department operations.
• Manage the setup of food and beverage functions according to established standards and timelines.
• Clean and remove spots, debris, and insects from event spaces.
• Provide professional service and maintain a courteous demeanor with guests and team members.
• Assist back-of-house staff when requested to support overall event execution.
• Maintain and clean banquet equipment as required.
• Be familiar with all events scheduled at the hotel to ensure proper preparation.
• Perform additional duties, tasks, or projects as assigned by management.

Minimum

Education and Experience Requirements:

• High School Diploma or equivalent

Knowledge, Skills, and Abilities:

• Basic knowledge of meeting room setups, banquet service standards, guest relations, and etiquette.
• Knowledge of appropriate table settings and service ware.
• Strong organizational and time management skills.
• Ability to perform effectively under pressure for extended periods while maintaining professionalism.
• Ability to work both indoors and outdoors as required
• Ability to work flexible shifts and days of the week including holidays

Certifications, Licenses, and/or Registrations:

• Gaming license as required by jurisdiction.

Physical Requirements:

• Ability to lift, push, and pull at least 50 pounds.
• Ability to lift, push, and pull at least 75 pounds with assistance.
• Ability to push and pull (transport) at least 125 pounds.
• Ability to stand, walk, bend, and move for extended periods of time.
• Ability to move banquet furniture and equipment safely and efficiently.
• Ability to work in an environment with moderate to loud noise, bright lights, smoke , and dust .

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.