Director Hotel Operations

Rivers Casino Portsmouth
3630 Victory Blvd.
Portsmouth, VA 23701, USA

Job Summary:

The Director of Hotel Operations will be responsible for all strategic and operational aspects of the property's hotel. This position will support the company's business objectives to maximize hotel revenue through both strategic room yielding and through flawless operations and superior customer service.

Supervisory Responsibilities:

• Yes

Duties/Responsibilities:

• Lead, direct and manage all hotel operations including, but not limited to Front Desk, Housekeeping, and Valet.
• Responsible for hotel budgeting and forecasting, strategic planning, leading service initiatives, implementing and complying with all company policies and standards and responding to guest inquiries and resolving concerns
• Actively partner with the Director of Sales, Director of Finance and Marketing department to maximize hotel occupancy and rooms revenue
• Ensure guest and team member satisfaction
• Monitor and develop team member performance, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and rewards
• Recruit, interview and train team members
• Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements
• Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies
• Ensure compliance with all regulatory controls both internal and external including but not limited to state and federal labor laws and any relevant Virginia Lottery regulations and guidelines
• Performs other duties as assigned

Minimum

Education and Experience Requirements:

• A college degree or other relevant work and/or educational equivalent required
• A minimum of 5 years of relevant experience as a hotel operations leader or hospitality leader required
• Experience as a leader in a hotel greenfield start-up is preferred

Knowledge, Skills, and Abilities:

• Proficient in hotel and revenue management systems
• Outstanding organization skills are a must, as is the ability to actively manage and prioritize multiple projects simultaneously. Must thrive in a fast-paced, fluid environment
• Strong desire to take accountability and have their performance measured on contribution to business results
• Business intelligence, stays current and understands how what happens in the world affects us, our marketplace and our competition
• Create and seize opportunities to win, even when faced with ambiguity
• Ability to remain professional in stressful situations and the ability to thrive in high pressure, fast-paced environment
• Analytical prowess which includes critical thinking skills that get to the root of the problem
• Problem resolution, be decisive and timely, act on information and adapt with changes
• Team focused, catalyst for success of the whole team
• People developer, inspire and drive employees to go beyond the expected, develop people to be their personal and professional best
• Problem resolution: be decisive and timely, act on information, and adapt to changes
• Team focused: a catalyst for the success of the whole team
• People developer: inspire and drive employees to go beyond the expected; develop people to be their personal and professional best
• Performance manager, arm employees with specific and useful performance feedback Self-assurance, resilient and tenacious
• Self-awareness, genuine understand of personal strengths and weaknesses
• Environmental radar, understand how to get things done and when to involve others in decisions Range of influence, inspire confidence, be authentic, build and leverage a powerful internal and external network

Certifications, Licenses, and/or Registrations:

• Gaming license/registration as required by jurisdiction(s).

Physical Requirements:

• Work is performed both in an office and in the hotel.
• Ability to stoop, kneel, and occasionally lift and/or move up to 25lbs.
• Ability to work flexible schedules, including evenings, weekends, and holidays.
• Ability to work in an environment with moderate to loud noise, bright lights, smoke, and dust.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.