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Senior Service Desk Analyst – Escalations & Mentoring
Job in
Portsmouth, Virginia, 23703, USA
Listed on 2026-07-29
Listing for:
IMIA, LLC
Full Time
position Listed on 2026-07-29
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
IMIA, LLC is seeking a Service Desk Analyst IV to provide senior-level technical support across Coast locations, lead escalation efforts, and drive service desk process improvements. The role requires mentoring junior analysts and coordinating with IT leadership to ensure quality, timely resolutions and customer-focused support.
The position offers a salary range of $80,000–$90,000 annually, full-time exempt status, and location at our Chesapeake, VA office.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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