Technology Support Specialist

Technology Support Specialist

Portsmouth Public Schools Information Technology - Portsmouth, Virginia Open in Google Maps

Job : 5855875

Final date to receive applications: Posted until filled

Posted: Jul 28, 2026 4:00 AM (UTC)

Starting Date: Immediately

POSITION TITLE: TECHNOLOGY SUPPORT SPECIALIST REPORTS TO: TECHNOLOGY SUPPORT LEAD OVER-TIME STATUS: NON-EXEMPT PAY GRADE: 110

JOB SUMMARY:

The TSS’s role is to provide support and maintenance of the organization’s technology to include (but not limited to) Desktop/laptop computing, Audio/Video projection systems and Interactive Flat Panels (IFP), printers and peripherals and hand-held devices (User facing technologies). This support and maintenance include installing, diagnosing, repairing, maintaining, and upgrading all equipment/software to ensure optimal performance. The person will also troubleshoot incidents and problems (in person, from the help desk, by telephone, or via e-mail) in a timely and accurate fashion, and provide end-user assistance with technology where required.

The incumbent is part of the (OIT) service and support team and will work closely with building administrators and central support staff in addressing system interoperability and support of district standards. Daily operational assignments and duties are assigned by the Customer Support Supervisor and Technology Support Leaders (TSL) utilizing a help desk ticket tracking system.

• Assist in developing long-term strategies and capacity planning for meeting the needs of our technically diverse user community.
• Conduct research on products in support of OIT procurement and development efforts. Evaluate and recommend products for purchase.
• Write technical specifications for the purchase of User-facing technologies.
• Perform analysis, diagnosis, and resolution of complex technological problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed.
• Install, configure, test, maintain, monitor, and troubleshoot end-user technology and related hardware and software in order to deliver required services.
• Assess the need for and implement performance upgrades to hardware and software.
• Collaborate with central support staff to ensure efficient operation of the organization’s computing environment.
• Receive and respond to open tickets regarding the use and performance of technology equipment and services to include, but not limited to: desktops, laptops, tablets, printers, projectors, data communications equipment, classroom interactive technologies, software, etc.
• Work on the division’s helpdesk by assigning tickets to team members, conducting surveys, resolving incidents and working on assigned projects.
• Prepare tests and applications for monitoring desktop performance, then provide performance statistics and reports.
• Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring computer operations.
• Develop and maintain an inventory of all computers, monitors, printers, and other components and equipment.
• Accurately document instances of equipment or component failure, repair, installation, and removal through the help desk ticket system.
• If necessary, liaise with third-party support and PC equipment vendors.
• Other duties as assigned.

Excellent technical knowledge of PC and desktop hardware, including monitors, printers, and peripherals. Excellent technical knowledge of PC internal components. Hands-on hardware troubleshooting experience. Working technical knowledge of current protocols, operating systems, and standards, including Windows 7/8/10, TCP/IP, Active Directory, and Remote Access. Ability to operate tools, components, and peripheral accessories. Able to read and understand technical manuals, procedural documentation, and OEM guides.

Ability to conduct research into PC issues, software and products as required. Strong understanding of the customer-focused service model. Effective interpersonal skills and relationship-building skills. Strong written and oral communication skills. Ability to present…