IT Product Support Manager; IT Cybersecurity Specialist

This vacancy is for a GS - 2210 - 12, IT Product Support Manager (IT Cybersecurity Specialist) located in the Department of Homeland Security, U.S. Coast Guard, C5

ISC COMMAND CONTROL and NAVIGATION PRODUCT LINE in PORTSMOUTH, Virginia.

To qualify at the GS-12 grade level, your resume must demonstrate at least one (1) full year of specialized experience equivalent to at least the GS-11 grade level in the federal sector. Specialized experience is experience that has equipped you with the ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work.

Examples of specialized experience include performing the following types of tasks on a regular basis.

NOTE:
All experience statements (i.e., duties, specialized experience, or related applicable assessment) copied from this announcement and pasted into your resume will not be considered as a demonstration of your qualifications for this position.

Specialized experience must include the following:

• Managing delivery of information technology services to customers, gathering requirements, resolving issues, and ensuring customer satisfaction.
• Planning, coordinating, and executing information technology or cybersecurity projects involving schedules, resources, and implementation activities, and stakeholder engagement.
• Analyzing operational or technical issues and implementing corrective actions to improve system performance and service delivery.
• Monitoring, evaluating, and assessing project performance, service delivery, and operational outcomes to identify issues, implement corrective actions.
• Applying cybersecurity principles, security protocols, risk management concepts, and information assurance practices to support information systems and services.
• Identifying, assessing, documenting, and mitigating cybersecurity and supply chain risks to protect information systems, support mission requirements, and improve operational resilience.
• Collaborating with customers, contractors, technical teams, and stakeholders to coordinate service delivery, resolve issues, and achieve mission objectives.

In addition to meeting the specialized experience requirement, you must also have IT-related experience demonstrating each of the competencies listed below.

• Attention to Detail
  - Is thorough when performing work and conscientious about attending to detail.
• Customer Service
  - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services;
  
  is committed to providing quality products and services.
• Decision Making
  - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.
• Information Management
  - Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems.
• Interpersonal Skills
  - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations.
• Oral Communication
  - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and respond appropriately.
• Problem Solving
  - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
• Teamwork
  - Has the capability to encourage and…