Service Technician

To perform service (preventive maintenance, safety checks, corrective actions, upgrades and refurbishment) on equipment at assigned Hiab locations in line with Manager’s instructions. Responsible for contributing to productive customer relationships and following best practice in all administrative and technical activities.

Main Tasks And Responsibilities Technical and Product Knowledge

• Staying up to date with technical developments as shown in internal service bulletins and following technical courses when instructed by the District Service Manager applicable to equipment.
• Staying up to date with technical specifications of relevant equipment.

Managing the Customer

• Respond to customers in a way instructed by the District Service Manager to maximize customer satisfaction.
• Follow Hiab Customer Satisfaction Guidelines.

Risk Management

• Protect self and others.
• Follow applicable safety rules, agreed working practices and environmental requirements.
• Alert District Service Manager if equipment safety is jeopardized due to any reason.
• Respect and protect Hiab and third‑party property (tools, vehicles, facilities, equipment) and business activities.

Service Process

• Inspect, troubleshoot, report, plan and conduct service or repair as instructed by District Service Manager.
• Submit regular reports in the format specified by District Service Manager.
• Keep adequate records and maintain documentation in line with agreed standards.

Commercial Awareness and Cost Effectiveness

• Plan and manage time and resources for maximum benefit of Hiab and the customer.
• Make judgements about the most cost‑effective and efficient approach to providing service.
• Maintain documentation to ensure accurate invoicing to the customer.
• Manage and protect the security and traceability of spare parts.

New Business Opportunities

• Recognize sales opportunities and communicate to District Service Manager.

Continuous Improvement

• Provide feedback to District Service Manager to support continuous quality improvement.
• Participate in innovative thinking about ways to improve service efficiency.
• Coach/tutor junior colleagues and trainees as necessary.
• Conduct self‑at all times in a way that promotes a positive image of the Hiab brand and follows rules of the Quality System.
• And other duties, as assigned.

Accountabilities

• Ability to obtain and maintain a 1‑year DOT Medical Card is required.
• Mobile, adaptable and able to work in variable physical site conditions.
• Qualification from higher vocational school (below Graduate/BSc level) in at least one of mechanical engineering, hydraulics, electrics and electronics or equivalent due to experience.
• Working technical knowledge related to all HIAB product lines (mechanicals, hydraulics, electrics, electronics) as required.
• Working knowledge of diesel engines and hydraulic drive systems.
• Fluent in local language and working knowledge of English, spoken and written.
• Operators licences for all equipment used in line with local requirements.
• Maintain records in compliance with terms and conditions of agreements.
• Know, understand and comply with Hiab USA, Inc. operating and technical procedures and workplace instructions.
• Understand, monitor and comply with all safety and environmental requirements.
• Own tools required.

Education

• Minimal high school diploma/GED required.
• Technical or secondary college preferred.

Working Experience

• 3+ years of mechanical, hydraulic or electrical operations preferred.

Skills and Competencies

• Customer‑oriented.
• Able to cope with stressful situations.
• Appropriate diagnostic and troubleshooting skills.
• Acts responsibly in the light of prevailing circumstances.
• Good hands‑on skills as required for relevant mechanical, hydraulic and electronic operations.
• Able to safely operate equipment for the purpose of conducting tests and repair.
• Basic computer skills.

Personal Attributes or Qualities

• Finds our company values (caring, reliable, pioneering) appealing and can relate to them and how they will affect the responsibilities and accountabilities of the position.
• High sense of urgency.
• Service and customer focused.
• Passionate about driving performance improvements.
• Process oriented.

Benefits include:
$3000 sign‑on bonus; employees first way…