Store Sales Manager - Store

Position Overview

The Store Manager is responsible for the overall management and execution of operational and management functions designed to maximize sales and profitability within an assigned store location. All positions assigned to work at the designated store location report to the Store Manager.

Driving Sales

• Act as a true business owner
• Drive sales to achieve and exceed financial plan
• Evaluates the business and takes proactive steps to improve results
• Set and monitor store goals (individual, daily, weekly)
• Manage store expenses
• Ensure all funds and merchandise are handled according to Company policy and procedure
• Maintain final report accountability for store operations, associate development and financial contribution
• Effectively manage merchandise

• Utilizes social media to drive traffic to stores for events, recruiting and generation of traffic
• Schedule a minimum of 1 grass-root event per quarter
• Drive PLCC and email capture
• Constantly building relationships with community, churches and retailers

• Provide an exceptional customer service experience to all customers
• Properly zone store for optimum selling and customer experience
• Serve as product knowledge expert to educate customers and Associates
• Hold all Associates accountable for product knowledge including features and benefits
• Successfully model the Company values; hold all Associates accountable to do the same
• Develop staff to ensure exceptional customer service through Customer Experience

• Ensure all Company policies and procedures are effectively communicated to Associates and maintained and followed in a consistent manner. Follows all guidelines outlined in the Policy and Procedures Manual to create and maintain a safe and pleasant environment for customers and Associates
• Organize work throughout the store in a manner that facilitates efficient customer service and profitable operation
• Maintain a consistent level of service to the customer by ensuring all store staffing requirements
• Process payroll in an accurate and timely manner