Security Officer

Job Summary:

Patrols casino premises and/or guards casino posts to maintain safety and security; prevent underage gambling and casino floor access, protect assets and ensure observance of applicable laws and casino regulations.

Duties/Responsibilities:

* Provides exceptional customer service to guests at all times.

* Guards security post and/or patrols internal and external casino property to prevent and respond to security incidents.

* Prevents underage gambling via access to the casino floor by following identification verification procedures.

* Interviews guests and employees when security incidents occur.

* Contacts shift manager and/or supervisor when security situations require intervention beyond scope of authority.

* Obtains assistance for accident victims.

* Assists management in emergency situations.

* Writes detailed security reports.

* Answers security calls and dispatches officers to assist per departmental standards and protocols.

* Responds to emergencies in accordance with established procedures.

* Performs all other duties as assigned.

Minimum

Education and Experience Requirements:

* Must be 21 years of age or older.

* High school diploma or equivalent.

* Six months security experience preferred.

Certifications, Licenses, and/or Registrations:

* Gaming license/registration as required by jurisdiction(s).

* Virginia Unarmed Security License

Knowledge, Skills, and Abilities:

* Must be able to form and build long-standing relations with established and new guests/players.

* Excellent oral and written communication skills.

* Ability to communicate with team members and guests.

* Available to work flexible shifts, weekends and holidays.

* Ability to obtain and maintain all necessary licensing.

* Able to work with others while maintaining a positive and professional demeanor.

Physical Requirements:

* Regularly required to see, walk, talk and hear; use hands to finger, handle, or feel and reach with hands and arms.

* Ability to work in an environment with moderate to loud noise, bright lights, smoke, and dust.

* Frequently required to stoop, and kneel.

* Must occasionally move and lift up to 25 pounds.